Examples of services and support
- Mario’s story - How we might provide information and referral
- Kim’s story - How we might provide support to access community services
- Sarah’s story - How we might provide a personal plan and supports over a lifetime
- Hussein’s story - An example of how we might provide early intervention support
- Don’s story - An example of how we might provide funded supports.
Mario’s story - How we might provide information and referral
Mario wants information and advice about managing his arthritis. He is having increasing difficulty with fine motor tasks both at home and at work. Mario suspects he may be at risk of losing his job because he is sometimes unable to complete his usual tasks on time, and his boss appears to be getting frustrated with him.
We refer Mario to a local Arthritis support group and to the independent living centre. We also contact JobAccess for details of a nearby Disability Employment Service that can provide Mario with ‘job in jeopardy’ assistance to help him keep his job.
With Mario’s permission, the Disability Employment Service contacts Mario’s employer to provide information on arthritis. The service also works with Mario’s employer to redesign some of his tasks and arranges workplace modifications through JobAccess to enable him to perform other tasks.
Kim’s story - How we might provide support to access community services
Kim is a well-supported 24 year old with Down syndrome who has a job and lots of friends. Kim is interested in joining the local bowls club but none of her friends are interested.
She approaches John, the National Disability Insurance Scheme local area coordinator, who accompanies Kim to the bowls club to help her become a member.
Kim tried to become a member before but was told by a club official that she would need help to join. John talks with officials from the club about what the club can do to take Kim on as a member.
He also arranges for the Down syndrome support group to provide disability awareness training at a club members’ night and afterwards works with some of the club’s long term-members about ways they can support Kim to learn to play bowls.
John also uses some National Disability Insurance Scheme funds to get Easy English versions of the club and game rules.
Sarah’s story - How we might provide a personal plan and supports over a lifetime
Sarah is 24, and was born with cerebral palsy. Prior to her contact with the National Disability Insurance Agency, she had no job or friends. Sarah has limited mobility and uses an electric wheelchair. Her parents provide her with most of her support. She had out-grown her wheelchair, which she had had for over eight years.
After her initial contact, Sarah worked with us to develop an individual plan. She was asked to think about her goals and aspirations, not just her physical needs. Sarah said she wanted to socialise more, and she was really interested in film.
Sarah’s plan identified that she would benefit from physiotherapy and she could have daily in-home assistance with some tasks and help improve her independence. She was provided with funding for a new wheelchair.
The biggest change in Sarah’s life came when we helped her locate a film club and worked with the club to support her involvement. Sarah’s plan also included transport to and from these events.
Hussein’s story - An example of how we might provide early intervention support
Five-year old Hussein has been diagnosed with Autism Spectrum Disorder. His struggle to communicate often leads to vocal outbursts. Hussein’s paediatrician referred the family to us at the National Disability Insurance Agency. Hussein is likely to gain significant benefits from early intervention.
After an assessment, Hussein’s family worked closely with one of our planners to establish an individual plan for Hussein’s care and support. Hussein’s family wants him to have a happy childhood. Their long-term goal is that he is part of their community and as independent as possible.
Hussein’s plan identifies funding for services to improve his learning skills and his emotional and social development before he starts school. It also includes funding for him to attend an early learning centre once a week.
Hussein’s mother said she would like help finding services that were sensitive to the family’s cultural needs. One of our local area coordinators helped the family to choose who they wanted to provide Hussein’s services, as well as to find a range of other community services and supports.
Don’s story - An example of how we might provide funded supports
Don is 37, and is a paraplegic as the result of a car accident when he was 25. He works full-time as a graphic artist and his support arrangements, which are moderate and managed by his family, have been in place for many years. He is not receiving any formal funded supports. Don’s existing wheelchair is showing signs of significant wear.
After hearing about National Disability Insurance Scheme, Don visits our website and completes My Access Checker. He is then prompted to ring us. Don and his wife Marion meet with one of our planners at their home. After confirming that Don is eligible become a participant in the scheme, together we explore his current needs and circumstances. Don and Marion indicate that his only current need is for a new wheelchair.
Don’s support plan is completed and a new wheelchair is identified as a funded support. Don indicates he is able to source and purchase the chair by himself. A review date of 12 months is set. Marion is completing a tertiary education course in that time and both she and Don indicate that his support arrangements may need to be reviewed if Marion returns to work.