The NDIA is closely monitoring the coronavirus (COVID-19) pandemic, and taking the necessary steps to support participants and providers.

We will continue working to make sure NDIS participants get the support they need. 

In line with Government advice, we have reduced our face-to-face interactions. Current and potential participants can contact us by phone, email or webchat. We consider this to be the safest way to deliver new plans and plan reviews.

If you attend an NDIS office without a pre-booked appointment, you will be asked to contact the NDIA to discuss your options and pre-book an appointment.

You can call 1800 800 110 if you need to:

  • book an appointment
  • talk to a planner
  • make changes to your plan
  • get help accessing services due to coronavirus (COVID-19).

We are also providing services via:

Use the search function on the Office locations page to find how to contact your local office.

For Local Area Coordinators and Early Childhood Partners, check the Partner office operations page.

Electronic visitor register

The NDIA has introduced electronic visitor registers nationally to help with coronavirus (COVID-19) contact tracing.

We are asking NDIS office visitors to sign in by scanning a QR code with their smartphone, which opens a form they can fill in and submit on their phone.

The new register is safer as it allows visitors to sign in contact-free and enables quicker and easier access to visitor details for contract tracing.

Staff are on hand to guide visitors to sign in. Alternative sign-in options are available for those who cannot sign in electronically. 

If you have any questions please contact the NDIS Contact Centre 1800 800 110 selecting option 5. 

This page current as of
8 April 2021
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