The NDIA is closely monitoring the Coronavirus (COVID-19) pandemic, and taking the necessary steps to support participants and providers.

We are still working to make sure NDIS participants get the support they need. 

In line with recent Government advice, we are reducing our face-to-face interactions. Current and potential participants can contact us by phone, email or webchat. We consider this to be the safest way to deliver new plans and plan reviews.

If participants would like to continue to visit an NDIS office, they can do so. 

You can call 1800 800 110 if you need to talk to a planner, make changes to your plan or are having trouble getting services due to coronavirus (COVID-19).

We are also providing services via:

Use the search function on the Office locations page to find how to contact your local office.

See the list below for about which NDIA offices are temporarily closed to the public.

For Local Area Coordinators and Early Childhood Partners, check the Partner office operations page.

NDIS offices in New South Wales and the ACT

NDIS offices in NSW and the ACT are open by appointment only. This is in response to current health advice.

Participants, family members or members of the public requiring assistance can contact us through the NDIS Contact Centre on 1800 800 110 selecting option 5, enquiries inbox enquiries@ndis.gov.au  or web chat options.

If you attend an NDIS office, participants without a pre-booked appointment will be asked to contact the NDIA to discuss their options and pre-book an appointment.

NDIS offices in restricted areas of Queensland

In response to current health advice, NDIS offices in the following restricted areas are open by appointment only between 11 January and 15 January 2021:

  • Brisbane City, Moreton Bay, Ipswich City, Redland City and Logan City

Participants, family members or members of the public requiring assistance can contact us through the NDIS Contact Centre on 1800 800 110 selecting option 5, enquiries inbox enquiries@ndis.gov.au or web chat options.

If you attend an NDIS office, participants without a pre-booked appointment will be asked to contact the NDIA to discuss their options and pre-book an appointment.

NDIS offices in South Australia

NDIS offices in South Australia remain open for urgent escalations or pre-booked appointments for participants who are unable to have a phone or video appointment.

Where possible, participants should contact us through the NDIS Contact Centre on 1800 800 110 selecting option 5, enquiries inbox enquiries@ndis.gov.au  or web chat options.

You should consider alternatives to face-to-face meetings.

If you attend an NDIS office, participants without a pre-booked appointment will be asked to contact the NDIA to discuss their options and pre-book an appointment.

Our approach is based on the best current advice from health authorities. It is important to understand the advice is changing regularly, based on the spread of coronavirus (COVID-19). 

We will need to be flexible in our approach so we continue to respond to participant needs and local health advice. 

NDIS offices in Victoria

At this stage, NDIS offices in Victoria will remain open for pre-booked appointments for participants who are unable to have a phone or video appointment.

The following NDIS offices are temporarily closed:

  • 109 Lava Street, Warrnambool 3280 
  • Cnr King Street and High Street, Ararat 3377 
  • Level 4, 973 Nepean Highway, Bentleigh 3204 
  • 13 Connor Street, Colac, 3250 
  • 236-240 Hoppers Lane, Werribee 3030
  • Woodgrove Shopping Centre, 533-555 High Street, Melton 3337

Participants, family members or members of the public requiring urgent assistance should call the NDIS Contact Centre on 1800 800 110.

Electronic visitor register

The NDIA has introduced electronic visitor registers nationally to help with coronavirus (COVID-19) contact tracing.

We are asking NDIS office visitors to sign in by scanning a QR code with their smartphone, which opens a form they can fill in and submit on their phone.

The new register is safer as it allows visitors to sign in contact-free and enables quicker and easier access to visitor details for contract tracing.

Staff are on hand to guide visitors to sign in. Alternative sign-in options are available for those who cannot sign in electronically. 

If you have any questions please contact the NDIS Contact Centre 1800 800 110 selecting option 5. 

This page current as of
14 January 2021
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