Working as a provider

The NDIS provides funding to participants for supports and services aimed at increasing their independence, inclusion, and social and economic participation.

Supports funded by the NDIS need to:

  • be related to the participant's disability
  • not include day-to-day living costs that are not related to a participant's disability support needs
  • represent value for money
  • be likely to be effective and beneficial to the participant, and
  • take into account informal supports given to participants by families, carers, networks, and the community.

Find out more about creating service agreements, service bookings and connecting with participants.

Pricing

The NDIA Price Guide includes a support item against which the cost of the delivery of support can be claimed.

The Price Guide lists the maximum price providers can claim for personal care, community access, domestic assistance and professional services.

Find out more about the NDIS price guide and pricing.

Payment of supports

Registered providers use the myplace provider portal to process payments with the NDIA.

In the NDIS payment system, supports for participants fall into three categories:

1. Core supports

A support helping a participant complete daily living activities and work towards their goals to meet their objectives.

2. Capital supports

An investment, such as assistive technologies, equipment and home or vehicle modifications, or funding for capital costs (e.g. to pay for Specialist Disability Accommodation).

3. Capacity building supports

A support that helps a participant build their independence and skills.

Supports in participant plans are categorised according to these three categories. Within a plan, participant budgets are subject to NDIS rules in relation to these three categories.

Find out more about how to get paid, including how to submit bulk payment requests.

Promoting my services via myplace

The Provider Finder tool, available in the myplace provider and participant portals, gives both providers and participants the ability to search for providers by name, location, and service or professional group.

Provider locations are displayed on a map (unless the provider has opted to have their address suppressed). The map also has a zoom in and out function to help participants easily see provider locations.

To help participants find providers in the Provider Finder it is important that all of your details are kept up-to-date with the NDIS Commission for all states and territories except WA, or in your myplace 'Profile' for WA.

Some providers deliver supports from different locations and the Provider Finder has the ability to display this information using the ‘Outlet detail’ function.

More information on how to update your details and outlets can be found on the NDIS Commission  website for all states and territories except WA, and in the myplace provider portal step-by-step guide for providers in WA.

Marketing your services

The NDIS logo is a Commonwealth Government Trademark and it cannot be used or adapted.

Registered providers can use the 'I heart NDIS' and 'I Support NDIS' logos as well as the 'Registered NDIS Provider' tagline.

More information and copies of the 'I heart NDIS' and 'I Support NDIS' logos can be found on the trademark and use of logos page.

This page current as of
28 November 2019