Changes coming soon
The new laws support a range of reforms that will be introduced over time. We’ll provide you with information about any changes and the support available to help participants understand them.
Record keeping requirements
Changes will be made to how long participants, providers and nominees must keep records of supports and payments.
Those periods are:
- 3 years for participants
- 5 years for nominees
- 7 years for providers.
This helps us make sure claims and payments can be checked and made correctly.
More information will be provided to explain what records you need to keep and how to meet the requirements.
It is important to keep records as you may need to repay funding if you can’t show the NDIS funding was used correctly.
Learn more about participant responsibilities or provider record keeping requirements.
Information gathering powers and civil penalties
We know the vast majority of participants and providers do the right thing and use NDIS funding appropriately.
To help protect participants and the Scheme we’ll have stronger compliance, enforcement and information gathering powers. These powers will mean we can better tackle fraud and non-compliance and respond faster to suspicious behaviour.
Participants and providers may need to give us information when we ask for it to help us ensure NDIS funding is being used appropriately.
We may issue a penalty if providers don’t comply with certain requirements under the NDIS laws, like providing information. This helps protect the participants and make sure NDIS funding is used correctly.
Automated administrative action
Computer systems can be used to automate some administrative actions, including claims and payment processing.
Oversight and safeguards will apply to all automated actions.
People will continue to make decisions that are complex, discretionary, or require judgement, such as on plans.
We must publish details of how and where automated systems are used, helping ensure transparency and accountability.
