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The National Disability Insurance Agency (NDIA) would like to inform National Disability Insurance Scheme (NDIS) participants, their families and carers and NDIS providers on work undertaken to identify, disclose and manage conflicts of interest in the NDIS provider market.

We have now fixed the issue which had impacted single and bulk claims.

We’re aware of some issues affecting my NDIS app, my NDIS participant portal and my NDIS provider portal.

This statement provides an update on a data breach that occurred in November 2023, and the NDIA's response to date. It does not relate to a new or different event.

On 18 October 2024, we will remove the secret question and answer sign in option to linked myGov accounts.

Sometimes, we get questions about why the NDIA does not wholly accept every recommendation provided by health professionals when developing an NDIS participant’s plan. It’s important to note all decisions the Agency makes are based on the NDIS Act 2013 and the rules made under the NDIS Act.