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The NDIA understands that coronavirus (COVID-19) may significantly impact providers. To help you to continue to deliver supports to participants through this time, the NDIA is introducing a number of changes.

The NDIA is closely monitoring the Coronavirus pandemic, and taking the necessary steps to support participants and providers. We are still working to make sure NDIS participants get the support they need. In line with recent Government advice, we are reducing our face-to-face interactions

Some participants are experiencing issues accessing the myplace portal via the myGov website. Advice to participants and providers is to try logging on later today or tomorrow. Additionally, participants and providers may experience slow responses and error messages in the myplace participant and provider portals. Our technical teams are urgently investigating this issue. We apologise for any inconvenience and appreciate your patience.

Some participants are experiencing issues accessing the myplace portals via the myGov website. Advice to participants and providers is to try logging on later today or tomorrow. We apologise for any inconvenience and appreciate your patience.

Following discussions of the COAG Disability Reform Council, Minister for the National Disability Insurance Scheme, Stuart Robert, today announced new measures to ensure essential support is in place for NDIS participants, workers and providers through the COVID-19 outbreak.

The NDIA are publishing new resources to assist participants and providers needing information about the Coronavirus and our response to it, including frequently asked questions and information in Easy Read.