The NDIA will need to understand your current and future AT needs, including the intended use of your AT as well as the required maintenance and potential repairs that may arise. 

If you lease or hire AT, generally the organisation who provides it will maintain and repair the equipment or, if necessary, replace it. 

If you have purchased AT, repairs and maintenance will generally be your responsibility to organise and manage payment through your NDIS plan.

Whether you have leased the AT or purchased it, Australian Consumer Law gives you rights if something is wrong with the equipment or supporting services. Read about your consumer rights.  

You should discuss the costs of repairs and maintenance of your AT when your NDIS plan is developed, and arrange for these services to be funded out of your approved NDIS plan.

Location of repairs and maintenance in a participants plan

You can use your Daily Adaptive Equipment budget for most repairs on Basic (Level 1) and Standard (Level 2) Assistive Technology or minor repairs for Specialised (Level 3) and Complex (Level 4) Assistive Technology. The funds in this budget can also be used to purchase Basic (Level 1) and Standard (Level 2) Assistive Technology items. 

The NDIA will also allocate funds for repairs and maintenance in Capital > Assistive Technology. These funds will be based on equipment type, maintenance required and potential repairs over a plan’s duration, for Specialised (Level 3) and Complex (Level 4) Assistive Technology. Repairs greater than $1500 will require a quote for NDIA acceptance prior to a payment request being made. 

Importance of a back-up plan

You are encouraged to consider a ‘back up plan’ if your AT is being repaired or there is a delay in your provider completing the repair. This is a conversation to have with your planner or LAC when your plan is being developed.

Options to consider could include:

  • Who to call if a participant cannot contact their repairer;
  • Whether a participant can receive assistance from friends or family;
  • Access to loan equipment while AT is being repaired.

Planned maintenance

Planned maintenance refers to the regular servicing of your AT to ensure it is in sound operating condition and to identify problems before they have potential to cause risks to a participant’s safety or health. A maintenance schedule should be developed and can be arranged with an AT provider. An AT or maintenance services provider will be able to recommend a schedule of maintenance based on equipment type. 

This page current as of
7 June 2019