Step 1: Get prepared
Understand how maintenance is funded
NDIS funding for repairs and maintenance of your assistive technology is usually included in your plan. You don’t need an assessment to have these funds included in your plan. We’ll include funding in your plan for repairs and maintenance if you have mid-cost or high-cost assistive technology.
Let us know if you don’t have enough funding in your plan to maintain your assistive technology. You can speak with your my NDIS contact or call us on 1800 800 110.
Tip: Need to replace or repair your assistive technology?
Even with proper maintenance, sometimes assistive technology needs to be repaired, or it is better value to replace the item. Learn how to repair assistive technology or learn how to replace assistive technology.
Create a maintenance schedule
A maintenance schedule is a calendar for when you organise ongoing servicing for your item. It outlines what tasks need to be done, when they should be completed and who is responsible for each task. Your assistive technology provider can help you understand the maintenance your item requires.
Regular, scheduled maintenance helps you maintain your assistive technology. This means it’ll be less likely to break down.
You should arrange for this to be carried out with either the provider (if they provide this service) or another suitable assistive technology provider.
Read the warranty
Be aware of the warranty period and conditions, including any maintenance or repair coverage. If your item is not properly maintained it may void the warranty under Australian Consumer Law .
If your item isn’t of acceptable quality or doesn’t work properly when it is first delivered to you, you should contact your assistive technology assessor or the provider to let them know and work out how they can fix the problem.
Create a back-up plan
You should think about a back-up plan for times when your assistive technology is being maintained or repaired.
This is particularly important if you can’t live safely without the item and you don’t have another support. For example, a ventilator, transfer hoist or power wheelchair.
You should discuss this with your my NDIS contact when your plan is being developed.
Step 2: Look after your assistive technology daily
Look after your assistive technology
Regularly check your assistive technology for signs of wear and tear, worn tyres, rust or missing parts such as bolts. You can ask a family member or support person to help you check your items.
Cleaning
Regularly clean your assistive technology according to the manufacturer's instructions. Keeping it clean often prolongs its lifespan.
Storage
Store your assistive technology in a safe and secure location.
Step 3: Schedule regular servicing
Book appointments with qualified providers
Find repairers or service providers who specialise in your specific equipment.
Schedule regular servicing and inspections with your chosen provider, as recommended by the manufacturer or your assistive technology advisor.
Keep service records
Maintain a record of all servicing and repairs for warranty claims and future reference.