Working with the NDIS

Working with the NDIS will help you understand the role of providers in the NDIS market place

The National Disability Insurance Scheme (NDIS) is the new way of providing individualised support for people with disability, their families and carers. Key points for providers are:

  • People with disability choose the providers they work with
  • So far 17,300 people are benefitting from the NDIS across seven trial sites with over $950 million invested in services and equipment
  • Roll out of the NDIS in new areas starts from 1 July 2016
  • Over 460,000 Australians with disability will enter the NDIS in coming years
  • There are growth opportunities for providers who respond to this new demand
  • Resources and tools will be available to help providers adjust to the new market environment.

Introduction to NDIS

Who are providers?

Provider is a term used to describe an individual or organisation that delivers a support or a product to a participant in the NDIS. Participants have an individualised plan that identifies the outcomes they wish to achieve, the supports that will be funded by the NDIS and other supports the person requires.

Benefits of working with the NDIS

Assisting participants to achieve their goals

Online systems for registered providers

Fast claim processing

Part of a vibrant, innovative and competitive market

New opportunities

How do I become a provider?

Registering as a provider enables you to access our systems and do business online.

The registration process is outlined in the Provider Registration Kit and on the NDIS website.

You do not need to register with the NDIS until you are ready to do business and the NDIS is about to be rolled out in the area you operate in.

Find out how the NDIS is being rolled out in South Australia, Queensland, Tasmania, Victoria, the ACT and New South Wales.

Our approach to pricing

The National Disability Insurance Agency (NDIA) is responsible for the sustainability of the NDIS, so the supports we fund must represent value for money.

Until the market matures, the NDIA will set the value for some funded supports in a participant’s plan.

Prices are reviewed and updated regularly. Any changes will be announced on the NDIS website.

Need help with costing and pricing?

A new Costing and Pricing Learning Program offers a suite of training and support resources aimed at helping providers to make the transition to a competitive market. Check it out at

Quality and safeguards

Map of Australia

NDIS participants must have access to high quality services that will support them to achieve their goals.

The NDIA is currently working with State and Territory Governments to develop a national approach to quality and safeguards that will apply to providers registered with the NDIS.

Until the NDIS is rolled out in full, existing Commonwealth, State and Territory quality and safeguard systems will continue to apply to registered providers.

What will the NDIS market look like in the future?

Our vision is for a vibrant, innovative and competitive market with sufficient levels of supply and demand for it to be self-sustaining.

After full roll out it is estimated that the market will be worth $22 billion and the NDIS will create thousands of new jobs across the country.

People with disability and their individual choices are at the centre of the NDIS market.

Providers may need to modify their service offering to attract more business.

What resources and support are available?

Registration information, detailed price guides and NDIS roll out schedules can be accessed from

A range of information sessions, tools and resources are being developed to help providers get ready for the NDIS. More information will be made available as the NDIS rolls out in new areas.

Where can I find more information?

The NDIS website is the primary source of information for providers.

To find out when the NDIS rolls out in your area visit the state and territory pages on the NDIS website.

( Call us on 1800 800 110

Roll out information

The NDIS is not available everywhere yet, see the Our Sites page to find out which areas currently have access.

Our Sites

Fact Sheets and Publications

Check the fact sheets about arrangements in each state and territory.

Find out more

Provider Toolkit