Financial benchmarking surveys

The NDIA commissions an independently managed and delivered annual benchmarking survey on the operational models of disability service providers.

The survey is designed to collect information on staffing numbers, costs and profits of support providers in the NDIS. 

The NDIA uses the data and market analysis from the survey to:

  • assist in the development of a sustainable NDIS market that supports participant choice
  • inform our role as market steward and help us to make evidence-based decisions
  • increase the information available to providers to gauge performance against their peers and support their transition to a more open and competitive market.

The survey is conducted externally and the NDIA receives anonymised information from the survey provider.

Benchmarking survey- 2021-22

The NDIS financial benchmarking survey closed on Friday 4 February 2022. Thank you to all providers who responded.

Responding to the survey is mandatory for all providers who have claimed, or intend to claim, the Temporary Transformation Payment (TTP) between 1 July 2021 and 30 June 2022.

Providers who do not complete the survey should not claim TTP.

If your organisation has claimed, or intends to claim, TTP between 1 July 2021 and 30 June 2022, and you received, but did not complete the Financial Benchmarking Survey, you may still complete the survey.  

If you did not receive the survey but would still like to complete it (for example, if you plan to start supplying TTP-eligible supports later this financial year) please email [email protected]

If you have any questions about the survey please email [email protected]

Benchmarking survey results - 2020-21

The 2020-21 financial benchmarking survey was managed by Deloitte Access Economics on behalf of the NDIA. The survey was conducted from March to April 2021. 

Benchmarking survey results - 2019-20

Report results include all responses received before the original survey closing date of 15 March 2020 (615 providers). 

This summary covers services provided in the financial year ending 30 June 2020.

Benchmarking survey results - 2017-18

The third summary report was prepared using data from Collection 3 of the survey, which was conducted from October 2018 to April 2019.

This summary covers services provided in the financial year ending 30 June 2018.

Download a copy of the report for 2017‒18 (PDF 7.6MB).

Benchmarking survey results - 2016-17

The second summary report was prepared using data from Collection 2 of the survey, which was conducted from April to August 2018.

This summary covers services provided in the financial year ending 30 June 2017.

Download a copy of the report for 2016‒17 (PDF 5.6MB).

Benchmarking survey results - 2015-16

The first summary report was prepared using data from Collection 1 of the survey, which was conducted from October to December 2017.

This report covers services provided in the financial year ending 30 June 2016.

Download a copy of the report for 2015‒16 (PDF 4.1MB).

This page current as of
23 February 2022
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