Corporate Plan

Corporate Plan 2022-2026

The Corporate Plan 2022-2026 (PDF 5.2MB) is the Agency’s most significant planning document. It identifies our vision, mission and high level aspirations, and provides strategic direction for our work over the next four years. 

The Corporate Plan provides the strategic direction for the Agency over the next four years. It identifies five high level aspirations to achieve this: 

1.    A quality experience and improved outcomes for participants.
2.    A competitive market with innovative supports.
3.    A genuinely connected and engaged stakeholder sector.
4.    A high-performing NDIA.
5.    A financially sustainable NDIS.

Of fundamental importance to the 2022-2026 Corporate Plan are our:

Participant Service Charter

The Participant Service Charter shows how we will work with and support participants, and explains what participants, their families and carers can expect when they deal with us. The Participant Service Charter is based on five engagement principles:

  • transparent 
  • responsive 
  • respectful 
  • empowering 
  • connected.

It also includes new timeframes, called our Participant Service Guarantee. This sets timeframes for the Agency to make decisions about access, plan approvals, implementation, plan reviews and nominee changes. 

Participant Service Improvement Plan 2022-23

We are pleased to introduce our refreshed Participant Service Improvement Plan (SIP) 2022-2023 fter SIP 2020-21 came to a close in December 2021, we reviewed our SIP commitments to ensure they closely reflected improvements that participants want to see.
The Participant Service Improvement Plan 2022-23 shows the practical activities and changes we’re committed to delivering to ensure the NDIS works better for everyone. 

Putting participants at the centre of everything we do

The Corporate Plan, the Participant Service Charter and Participant Service Improvement Plan work together to guide our work and demonstrate our commitment to putting participant needs at the centre of everything we do. They detail our new service standards, a refreshed engagement approach and our planned improvements over the coming two years. 

We recommend people using screen readers to use Adobe Acrobat Pro or NVDA

The plan has been developed in line with government expectations and informed by reviews of key metrics, performance standards and analysis of current issues. It meets the requirements under s177(1) of the National Disability Insurance Scheme Act 2013 and s35 of the Public Governance Performance and Accountability Act 2013.

Past Corporate Plans




The 2019-2023 NDIS Corporate Plan is available for your reference.

The magazine version of the Corporate Plan provides an overview of the Plan and a fold-out poster of the Agency's aspirations and goals:


The 2018-22 NDIS Corporate Plan is available for your reference.


This page current as of
15 August 2022
Indicates required field
Was this page useful?*
Why not?