NDIA is committed to delivering a positive experience to our more than 646,000 participants, their families, carers and the wider disability community. Since late 2023, we have received a larger than average volume of requests from participants asking for a change to their NDIS plan. This has in turn led to a higher than average volume of calls and emails to our National Contact Centre and NDIS partners, as well as a higher than average number of participants seeking in person support. This has caused some delays as we carefully review and action all participant requests. If you need help understanding your plan or how to use your funding flexibly, please visit the supports budgets and your plan webpage. Your early childhood partner or local area coordinator can also help. If you or someone you know requires crisis support, please contact a local GP or mental health crisis team.
