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A key role of a support coordinator is to help the participant to monitor their plan budgets and effectiveness of their supports. This generally involves:
- coaching, refining and reflecting on how the participant directs and uses their supports
- reporting on plan implementation progress.
A support coordinator should coach the participant to become more confident and independent when:
- navigating NDIS systems and processes
- establishing their supports, including negotiating with providers
- choosing and controlling how to make the best use of their supports in plan.
When implementing supports in a participant’s plan, a support coordinator should help the participant:
- evaluate how effectively the supports have met, and continue to meet, the participant’s needs
- track progress towards pursuing the participant’s goals, including how their current supports contribute
- adjust the mix of supports or how they are delivered according to the participant’s needs and wishes.
When preparing evidence to support an upcoming plan review, a support coordinator should also reflect with the participant on:
- what worked well, including what outcomes were achieved
- what the participant would like to explore, change and/or improve in their next plan, including what evidence might be needed.