On this page:
Step 1: A provider relationship is created in a participant’s record
When a provider relationship is created in a participant’s record, providers can access the parts of a participant’s plan that are relevant to them in the my NDIS provider portal.
All provider employees at an organisation who can access the my NDIS provider portal can access a participant’s plan information.
We always check with participants that they are okay with their plan information being shared before we record a provider as a my provider.
Step 2: Use the my NDIS provider portal to access basic participant information
When providers open a participant’s record in the my NDIS provider portal, they can access basic information about a participant.
My providers, support coordinators, recovery coaches and plan managers can all access:
A participant’s:
- plan duration and dates
- preferred name
- date of birth
- gender
- preferred contact method
- phone number
- email address
- interpreter requirements.
A nominee’s:
- name
- relationship type
- preferred contact method
- phone number
- email address
- interpreter requirements.
Their:
- provider role, for example, my provider or support coordinator
- support category, for example, home and living or behavioural supports
- last modified date
- role start and end dates
- role status.
My providers and plan managers can also access:
- actions, including adding, extending or ending the relationship.
Plan managers can also access:
- goals, both active and historical
- budgets, including active and historical budgets and their management types
- funded NDIS supports, both active and historical.
Step 3: Participants can give consent for providers to access more information
Participants can give consent for providers to access more information in their plan.
What extra information providers can access with participant consent
With consent, my providers can access:
- a participant’s active goals.
With consent, support coordinators can access:
- the about me section, including a participant’s strengths, living arrangements, relationships, supports and daily life
- goals, both active and historical
- budgets, including active and historical budgets and their management types
- funded NDIS supports, both active and historical
- informal community and mainstream supports.
There is no extra information plan managers can access with consent.
How participants can give consent
Participants can give consent by:
- completing the NDIS consent form
- calling us on 1800 800 110
- submitting an enquiry through our service hub
- talking to their my NDIS contact.
Step 4: Learn how to access information in the my NDIS provider portal
If you’re unsure how to access information in the my NDIS provider portal, you can use the provider learning environment .
The provider learning environment is an online environment that has easy to follow walk-through tutorials. Learn more about the provider learning environment.