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Providers and participants need to discuss and agree on proposed changes to charges for services and supports. Once agreed, providers should update service bookings with the changes.

The NDIA has introduced an Information Sharing Protocol to clarify the process for state and territory government agencies requesting information from the NDIA.

At the end of the year, as we head into the festive season, NDIS CEO Martin Hoffman has recorded a video message reflecting on achievements and looking to the year ahead.

Some offices may be temporarily closed to the public as a precaution during the coronavirus (COVID-19 pandemic). They are still operating, and ask that you call with your enquiries or to arrange an appointment.

Latest advice for participants and providers regarding coronavirus (COVID-19).

Information about the ways your budget can be used as a result of coronavirus (COVID-19).

Information about what the NDIS is doing to help participants during coronavirus (COVID-19).

The NDIA is here to support providers and share advice about any changes that may affect their business throughout the COVID-19 pandemic.

On this page: Direct claiming for temporary COVID-19 supports Personal protective equipment (PPE) Vaccination supports Supported independent living (SIL) Cancellations Loading payment Meal preparation and delivery Direct claims for one-off deep cleans Telehealth

We have answered some questions to help you to continue to deliver supports to participants through this time. Providers are encouraged to regularly check the Department of Health and state or territory specific information for the latest advice.