Step 1: Check your plan
Make sure you’ve got enough available funding
If you’ve been allocated funding for low-cost assistive technology, it will be in your core budget under ‘consumables’. Low-cost assistive technology are any items under $1,500 that are NDIS supports.
Learn more about low-cost assistive technology.
Check you’ve got enough funds to make your purchase
Log in to the participant portals or my NDIS app to check your funding balance. You can also ask someone who helps you with your plan, like your my NDIS contact or support coordinator to check for you.
If you have funds available, you can start the process of buying your low-cost assistive technology. If you have funds in your consumable budget and your assistive technology costs less than $1,500, you don’t need to check with us first, or send us a quote for approval. If the item you want is higher-risk, you will need to get advice to make sure it is safe for you to use.
If you don’t have enough funding
If you don’t have enough funding in your ‘consumables’ budget, but you do have money in your overall core supports category, you can choose to use this funding flexibly to buy your low-cost assistive technology.
If you don’t have flexible funding available, we can discuss other options with you. This might include doing a plan variation.
Step 2: Find a provider
If you’re NDIA-managed
You’ll need to buy your item from a registered NDIS provider. You can use our provider finder to help you find one.
If you’re plan-managed or self-managed
You can buy from any supplier.
Step 3: Make a claim
If you’re NDIA-managed
When you buy your low-cost assistive technology from a registered provider, they will claim payment for the item directly from us.
If you’re plan-managed
You’ll need to provide your plan manager with the invoice and any required documentation. They’ll handle the payment and claims process on your behalf.
If you’re self-managed
You can pay for your assistive technology upfront, then submit a claim for reimbursement through the my NDIS portal, myplace portal or my NDIS app.
Tip: Keep your receipts
Make sure to keep receipts and any documentation related to your purchase. If you are self-managed, you will need to provide proof of your claim if we ask for it.