Reviewing your plan and goals

NDIS participant plan review

Your plan review is an opportunity for you to check if your supports are working for you and they are helping you work towards, and achieve your goals.

Depending on your preference, a plan review can be done face-to-face or over the phone. You are welcome to bring along, or include in the call, a family member, friend, advocate or other person when your plan is reviewed.

Your first NDIS plan review usually falls 12 months after your plan started. If you haven't heard from us six weeks prior, call us on 1800 800 110 or find and call your nearest office.

If you feel your needs are unlikely to change and you don't think you will need a plan review in 12 months time, we can offer you a future plan up to 3 years.

Your plan may change over time 

The NDIS is designed to increase a person’s skills and independence so they can live a better life. As you work towards and achieve your goals, the amount of support you need will likely change.

If a service, early intervention support or assistive technology has increased your independence and decreased your need for additional support, you may need less funding, or no longer need any funding through an NDIS plan. This means you may not need NDIS funding now, but you can contact us again in the future if you need to.

People who have an episodic disability (a disability where the impact on your day-to-day life fluctuates) may also see their NDIS funding levels change over time, just as their disability changes over time.

Plan reviews for children under seven

The aim of early intervention is to provide support as early as possible to reduce the impact of a child's disability or developmental delay on their daily life.

If your child receives Early Childhood Early Intervention (ECEI) support, their ECEI Coordinator will usually do their review.

At each review your child’s NDIS access is assessed and each review's timing depends on their needs. We need to check all their ECEI supports are right and working effectively. If your child’s development has improved and they have achieved their goals, they may not need support from the NDIS anymore.

Before your child's 7th birthday, your ECEI Coordinator will consider their future support needs. If they have not had an NDIS plan before, your ECEI Coordinator will consider whether they might be eligible to become an NDIS participant and get a plan.

When there is a gap between plans

Sometimes there is a delay in the approval of a new plan. This can create a ‘gap’ between the old plan and the new plan.

From Wednesday 4 September 2019, the NDIA is making changes so that all plans (except plans with periodic transport supports) that expired in the previous 28 days, or are due to expire in the next seven days, will be extended by 28 days.

This means participants can continue to receive services regardless of a delay in the scheduled plan review process. It also means providers can continue to claim for services while the participant prepares for a plan review.

For plans with periodic transport supports, or other plans that cannot be automatically extended, the old plan will be extended once the plan review has taken place and a new plan is approved. This will allow service bookings to be extended so providers can request payment under your old plan for services they may have provided during the gap period.

Letting your providers know

There will be an alert for participants in the NDIS myplace participant portal when a plan has been extended.

Check if your plan has been extended in the NDIS myplace participant portal and let your providers know the plan end date has been extended, and they can continue to request payment for supports.

What will happen to my service bookings?

The system will make sure the service bookings that are due to end on your plan review date do not end.

Will this affect the supports in my old plan?

Extra funding included in your NDIS plan will be added at the support category level. Remaining Capital funding will continue to be available but the amount will not increase. Please make sure you do not purchase supports which are not consistent with your plan.

This page current as of
18 November 2019