Making claims

You can claim from your self-managed budget in the app. You can also upload an invoice or receipt and save favourite claims to make claiming for regular supports even faster.

You may be prompted to provide evidence to support your claim.

In some instances, you may also be asked to complete a manual self-management claim form.

If you do not provide evidence when prompted, you won’t be able to submit your claim.

Evidence can include:  

a receipt or tax invoice from the provider or third party.
a bank statement or a payroll record for any worker employed.
a bank statement showing the purchase/transaction.

When submitting evidence, please do not include the Tax File Number (TFN).

Self-managed participants can:

upload evidence from a computer file or a photo.
claim multiple NDIS supports from one provider if they are in the same support category.
use the same invoice more than once for several claims. If your invoice includes more than one support category but it is from the same business, then you can use it again for multiple claims.

Self-managed participants cannot: 

claim for more than one NDIS support category in any one claim.
claim from more than one provider in any one claim.

For further information visit our self-management page.

You can also download the How to claim from my plan guide:

For accurate evidence and claiming please:

check to make sure that tax or superannuation paid to the employee is only claimed once.
check that the claimed amounts match the evidence uploaded. If they differ, we may ask you for evidence to help us understand the difference in costs.
keep accurate payroll records for each support worker. Where possible, these records should show the services provided, the category and the person who received the support.
ensure staff are only paid allowances for work done in the pay period. Allowances are generally paid based on the amount of time worked and not claimed when an employee has not worked during that period.
check that your evidence for allowances:
matches the correct award for the different types of work, industries and states or territories
are for payment in accordance with
- employment type (casual, full time, part time)
- hours worked (regular hours vs overtime)
- requirements of the direct employee’s role (e.g. is a first aid certificate a requirement of their role)
- award rates (for example: a first aid allowance at a rate of $0.52 per hour up to a maximum on $19.76 per week. The first aid allowance should also only be paid to employees when holding a current first aid certificate is a requirement of their role).

For more information you can check the current monetary amounts of work-related allowances for the Social, Community, Home Care and Disability Services Industry Award 2010 consolidated by Fair Work Commission (refer to Section 20: FWO - Award Viewer - ma000100 ).

You can pay your direct employees using your NDIS funding in two ways:

1. Make a claim first, then pay your employee

Timesheet Evidence: Once you receive a timesheet from your employee, submit a claim online using the my NDIS app, my NDIS portal, or myplace portal. For times that you cannot use the app or portal there is a payment request form.

The money from your NDIS plan will be paid into your nominated bank account within two business days.

Pay your employee with this money.

2. Pay your employee first, then get reimbursed

Payslip Evidence: At the end of an employee’s pay period, pay your employee with your own money and give them a pay slip.

Submit a claim to get reimbursed from you NDIS plan.

The money from your NDIS plan will be deposited into your bank account within 2 business days.

Here are some things you need to consider when your direct employee gives you an invoice, or you have a payslip or timesheet that covers multiple support categories or more than one participant.

Splitting costs across multiple support categories

If hours or support are clearly split on an invoice, payslip or timesheet, use that to divide the total cost.
If it is not clearly split, use a reasonable effort to split the cost into separate amounts for each claim.

Splitting costs across two or more participants

You should make separate claims from each participant’s plan.
Split the total cost into separate amounts for each participant.
Provide a short description, and related evidence for each claim.

Using evidence

When you need to split costs, you can use the same invoice, timesheet, or payslip as evidence multiple times for each claim.

Important note

You cannot claim the total cost amount separately from each participant’s plan.

The NDIS Act enables the National Disability Insurance Agency (NDIA) to request payroll information. The Fair Work Australia website recognises the NDIA as a government organisation that may request information about your employees.

You can upload a maximum of 5 files per claim. They must be in PDF, JPG or PNG format and be under 5MB each.

Yes. You can copy the ABN from a file or tax invoice on your phone and then paste the number into the ABN field in the mobile app.

Yes. If you can’t provide an ABN, choose one of the reasons for not providing an ABN from the drop-down menu in the my NDIS participant portal or my NDIS app:

The ABN was not provided in an accessible way.
I bought this item or NDIS support overseas.
I bought this item or NDIS support online.
I directly engage my own staff.
The business did not provide an ABN.

You can only select one of the reasons from the drop-down menu. If there is more than one reason you can't provide an ABN, choose the reason that best matches your situation.

Talk to your my NDIS contact or call the National Contact Centre on 1800 800 110 if you need help to make a claim.

Yes. You need to provide a payee’s ABN or tell us why you can’t provide their ABN, when submitting a claim in the my NDIS participant portal and my NDIS app.

We can’t process a claim without an ABN or a reason for not providing an ABN.

Yes. If the payee is not on your payee list, please create a new payee.

Yes, you can edit your saved payees name and ABN, or delete saved payees.

You can find the ABN for a payee in three ways:

On your receipt or tax invoice
You can contact the payee to ask for their ABN
You can search for the ABN by using the ABN lookup tool

You will need to make the claim between the start and end dates of your current plan. If your support was given over more than one day, select the option ‘Support ran over multiple days’ and enter the start and end dates for your support.

You can't view the reason a claim has been rejected in the app. Log into the myplace portal to see why a claim has been rejected.

No. You can discard the claim before you submit it by selecting the cross (x) in the top corner of the screen. You can't delete a claim after submitting it.

Yes. You can cancel a claim but only when it is either paid or pending payment.

Yes. You will need to include a description of the support or service your received to submit a claim in the my NDIS participant portal or my NDIS app.

When you save a favourite claim the app saves the payee's name, ABN (if available), description and support category.

If you have previously saved a favourite claim without a description of the support or service related to the claim, then you will need to update it.

You can do this the next time you make a claim using the favourite claim.

Yes. You can change the support category and description for a favourite claim. You can also delete favourite claims you don’t need anymore.

Yes. Claims submitted using the my NDIS app will be visible in the myplace portal and vice versa.

No. The my NDIS app only displays self-managed claims.

Yes. You can view all invoices or receipts that are uploaded in the my NDIS app at any time in 'claims history'.

Your feedback goes to the app stores. We use any feedback to help improve the app. Giving feedback is voluntary.

Yes. You can use the my NDIS app to make a claim within 90 days of your old plan ending.