How to protect your NDIS plan

Key points:

You can protect your NDIS plan from fraud and non-compliance.
You are also responsible for using your NDIS plan in line with laws, rules and regulations.
Use the steps below to protect your NDIS plan.
Use the steps below or our checklist to protect your NDIS plan.

Everyone has a role in stopping fraud and non-compliance in the NDIS.

It is important that NDIS funds are only used to pay for NDIS supports in line with participants’ NDIS plans.

It is also important people claiming NDIS funds for providing supports comply with relevant Australian laws, rules and regulations.

As a participant there are things you can do to protect your NDIS plan and funding from fraud and non-compliance.

Do not share your personal information with strangers.

Providers do not need your my NDIS app or portal details or your myGov login to process any claims or service agreements, this is your personal information only.

Make sure you keep your contact details up to date.

This will help us contact you if we find a mistake or someone accessing your plan who shouldn’t.

Make sure you know who you have authorised to access your plan and act on your behalf. This could be a nominee or guardian.

Be familiar with the details of your NDIS plan, and what NDIS supports you can pay for with your NDIS funding.

Knowing this can help you spot claiming mistakes or misuse of your funds.

You can read our guidelines and would we fund it guides to understand how we make decisions based on the NDIS legislation and rules.

You can choose who delivers your NDIS supports and how they do this.

Find providers who meet your needs and will help you achieve your goals.

Providers should not pressure you to buy services or supports you don’t want or need.

Check your provider’s license or registration and their experience with the NDIS Commission or other professional organisations.

Read reviews from other participants to check if the provider has good reviews and provided good support to other people with disability

A service agreement is an agreement between you and your provider that makes it clear what you have both agreed to.

A written service agreement is covered by Australian Consumer Law.

It doesn’t matter how your plan is managed, you should keep good records of the:

NDIS supports your receive.
Providers who deliver your NDIS supports.
Claims you make.

Good records can include keeping emails, screenshots, diary entries and notes about your NDIS supports and claims.

You should check your records against your invoices to make sure the hours and days match the actual service provided.

You should also check any claims made against your NDIS plan. This helps to make sure all claims match your records and match the NDIS support provided to you.

If you think you have found a mistake, we can help you fix it.

It could be a type of scam. This could include someone trying to sell you supports or services on your doorstep or over the phone where you haven’t asked them to make contact.

If you have any concerns, tell them politely but firmly you’re not interested, and close the door or put the telephone down.

If you think something is suspicious or someone is doing the wrong thing with NDIS funds, report it.

Watch our video about protecting your plan

Transcript for 'TS protect your plan'

Checklist – protecting your plan

Use our checklist to make sure you are following the steps to protect your NDIS plan from fraud and non-compliance.

Protecting your plan checklist (DOCX 290KB)