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A scam is an illegal trick. Scams usually try to get money illegally from people. A scam is a type of fraud.

Scams target people of all backgrounds, ages and income levels across Australia. All of us may be vulnerable to a scam at some time.

Scams succeed because they look like the real thing and catch you off guard when you’re not expecting it. Scammers are getting smarter. They take advantage of new technology, new products or services and major events to create believable stories that will convince you to give them your money or personal information. 

We publish scams alerts if we become aware of scams targeting participants, nominees and providers.

Types of scams

Impersonation scam

Threat-based impersonation scams are common and can be traumatic for the victim. Typically, scammers pretend to be from a well-known trusted business, government department or organisation and they threaten you into handing over your money or personal details.

Participants have reported receiving calls from scammers pretending to be from the NDIA. The scammers will usually claim that there is a debt against your plan and that you will lose access to the NDIS if you don’t provide them with personal information including bank details, addresses, and Medicare details. They may also ask participants to repay these ‘debts’.  

The call can sometimes appear to come from a legitimate provider. Scammers can sometimes ‘spoof’ a provider’s phone number and it will show up on your phone. Sometimes these calls will come from a private number. 

The NDIA will never call you and threaten to cancel your access to the NDIS because of a debt. 

This page current as of
15 October 2021
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