When you sign in to the my NDIS app for the first time, you will need to enter your NDIS number, last name and date of birth.
We will send you a code via SMS to confirm your information. This will be sent to the mobile phone number we have recorded for you.
From there you will set up a PIN. Please remember this PIN as you will need to use it to sign in to the app.
You will then need to connect the my NDIS app to a myGov account.
If you already have a myGov account for other government services such as Medicare, you can connect the same myGov account to the my NDIS app.
If you do not have a myGov account, you will need to create one.
To connect the my NDIS app to your myGov account, you will need to enter your myGov username or email and password, or myGov digital identity.
You will only need to connect the my NDIS app to your myGov account once.
After signing into the app for the first time, you can set your my NDIS app preferences including setting up face ID and fingerprint recognition and change your accessibility features to suit your needs.
If you have had a period of inactivity, you may be redirected from the my NDIS app to your myGov account to sign-in again.
Changes to NDIS and myGov linking
The NDIA is making changes to help keep your information safe.
If you are linking your myGov account to your NDIS account for the first time, your date of birth information will be checked against myGov data. Your date of birth recorded with the NDIS and myGov need to be the same.
If your date of birth with the NDIS isn’t right, you will need to contact the NCC on 1800 800 110.
If it’s your myGov information that isn’t right, you will need to contact the myGov help desk on 132 307.
When you are linking your NDIS account to your myGov account, you will be sent a 6-digit linking code by SMS.
You will have 30 minutes to complete the linking process, the code will expire after 24 hours. The Terms and Conditions have also changed – you will now need to click ‘accept’ instead of ticking a box.
Privacy notice
We will collect and record your personal information when you register to use the my NDIS app.
We will also collect your myGov information when you connect the my NDIS app to your myGov account. This is so that we can record your myGov connection, and you can continue to sign in to the app using face ID, fingerprint recognition or a PIN.
Our privacy notice also explains how the NDIA collect, use and disclose the information you provide.
Read the privacy notice.