Signing in to the app

When you sign in to the app for the first time, we use a code sent by SMS to confirm your information. This will be sent to the mobile phone number we have recorded for you.

From there you will set up a PIN. Please remember this PIN as you will need to use it to sign in to the app.

Watch the video: How to sign into the my NDIS app

Transcript for 'How to sign in to the my NDIS app on your phone'

Transcript for 'How to sign in to the my NDIS app - Auslan'

You can find your NDIS number in the myplace portal under my contact details in ‘About Me’.

You can check your mobile number in the myplace portal under my contact details in ‘About Me’.

Try requesting a new code. If the new code does not work, please call the NDIA on 1800 800 110.

You have 5 attempts to sign in to your profile. After 5 attempts you will be locked out for an hour before you can try again.

Yes. You can use biometric sign-in (like fingerprints or eye scan) if it is available on your phone.

No. Your PIN can't be disabled. You can change it in the ‘Account’ section of the app under ‘Settings’.

If you tilt your phone to landscape this will keep the screen at full view and allow you to confirm your PIN.

If you are a child representative or nominee, you will need to use your own NDIS number and personal details.

Call the NDIS on 1800 800 110 and we will help you with this.

You need to update the app to the newest version

This notification appears when there is a new version of the my NDIS app. If you have an older version of the app this message will appear each time you login.

The app can be used on an iPad, but it is best used on a smartphone as not all features may work correctly on an iPad.