What to do when someone dies

We recognise the importance of supporting family, carers and support networks when a participant dies. 

To provide the best support we can during this difficult time the NDIA has specialist staff, trained to help work through any outstanding NDIS matters with sensitivity, empathy and speed. These staff are part of the Bereavement Support team. 

Information for families and carers

It’s important you tell us when a participant has died. 

A participant’s family member, nominee, carer or provider can notify us of their death. You will need to be a verified contact for the participant to do so. 

You can do this by: 

  • Calling the National Contact Centre (NCC) on,1800 800 110
  • Contacting the deceased participant’s MyNDIS contact. 

We will take your details and ask you to provide: 

  • The participant’s name, address, date of birth and NDIS number (if you know it).

Your details will be passed on to our specialist Bereavement Support team.

A member of the Bereavement Support team will call you back within 24 hours. 

What to expect from us 

The Bereavement support team member will work with you to close off any NDIS relevant matters and answer any questions you may have. 

We expect that this will usually be completed in one phone call and may take up to one hour. If you need to stop any supports and services a participant may have been receiving as part of their NDIS plan, we will help with this.

In some cases, we may need more information to confirm the participants passing, we will talk to you more about this if we need to.

Services Australia have put together some key information for what do when someone close to you dies. This information can be found at Services Australia Death and Bereavement information

This is a difficult time. Remember to take care of yourself and look after your mental and physical health.

To access confidential counselling services 24 hours, 7 days a week, call:

This page current as of
23 December 2020
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