Operational Guidelines

This section contains information on the Operational Guidelines of the National Disability Insurance Agency (NDIA).

The Operational Guidelines set out some of the NDIA’s operational information.

Operational information means information held by the NDIA to assist the NDIA perform or exercise its functions and powers in making decisions or recommendations affecting members of the public, or any particular person or entity, or class of persons or entities (see sections 8(2)(j) and 8A of the Freedom of Information Act 1982 (FOI Act)).

One of the NDIA’s main functions is to deliver the National Disability Insurance Scheme (NDIS). Further information on the NDIA’s functions and powers can be accessed on the Functions of the NDIA (including decision-making powers) page.

The Operational Guidelines have been developed based on the National Disability Insurance Scheme Act 2013  and relevant Rules  made under the NDIS Act.

The Operational Guidelines will be periodically reviewed and updated to ensure they are accurate, up-to-date and complete (see section 8B of the FOI Act).

The Operational Guidelines are arranged by subject-matter

Over the next 12 months, we will be working to update all of the Operational Guidelines to make them simple, clear and easy to use. This is a big process, and we want to get feedback so we can keep improving what we do.

We have updated or created the following Operational Guidelines as the first stage of this process:

Send your feedback on how it looks, the words we have used, and if you find it easier to use to ogfeedback@ndis.gov.au 

This page current as of
27 November 2020