Request a review of a decision

What is an internal review of a decision?

If you are not happy with a decision we have made, such as our decision to approve your plan, we may be able to review that decision.

This is called an internal review of a decision.

In an internal review of a decision, we will check if we made the right decision under the law by looking at your situation and disability support needs at the time of our original decision.

You can also give us any additional information when you ask for a review.

An internal review of a decision won’t consider any changes to your situation or new supports since we made our decision.

If your situation and support needs have changed since our decision, you can ask us to change your plan.

How do we review decisions?

We want to help you understand how and why we make decisions.

There are some decisions we can review, and there are other decisions we can’t review.

Our Guidelines, ‘Reviewing our Decisions’ has information about:

  • what kinds of decisions we can review
  • who can ask for an internal review of a decision, and for what types of decisions
  • what happens during an internal review of a decision
  • what you can do if you still don’t agree with the outcome after an internal review of a decision.

What other options are available to you?

There are other options available to you if you don’t agree with a decision we have made.

How do you ask for an internal review of a decision?

For more information about making a request, visit the How to request an internal review of a decision page.

Downloadable factsheet

This page current as of
29 June 2022
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