Your rights and responsibilities

Participants and nominees who use NDIS funds to pay for supports in line with their NDIS plan must comply with relevant Australian laws, rules and regulations. 

We are here to help participants and nominees use their NDIS funds lawfully. We want to help you do the right thing. 

When choosing what supports you want to buy with your NDIS funds, you have a range of rights and responsibilities.

Your responsibilities

You are responsible for making sure the supports are:

You are also responsible for keeping evidence of what you spend your NDIS funds on (eg. invoices, receipts, pay slips, bank statements). 

Your rights 

You have the right to:

  • choose who delivers your supports and how they do this. You do not have to use just one provider for all your supports
  • not use a provider if you feel they may put their business interests ahead of your needs
  • know about any perceived or actual conflict of interest a provider might have
  • not feel pressured to buy services or supports you don’t want or need
  • pay for supports at a fair and reasonable rate. You should not be charged more than the amount listed in the NDIS price guide
  • decide what personal information you give to a provider so that they can deliver supports and services.

Where to get help

If you have questions about how to use your NDIS funds, your NDIS planner or LAC can provide advice and support to help you do the right thing. 

There is also helpful information on our website.

Would we fund it?

Our Would we fund it? guides include examples of commonly requested items that we find cause the most confusion. For each item, we explain how we make reasonable and necessary decisions about them and provide advice about whether or not we typically fund them.

Our guidelines

Our guidelines explain what we need to consider and how we make decisions based on the NDIS legislation and rules.

We have been updating our guidelines to make the language clearer and easier to understand. The new guidelines are written in plain English and include more information about how we make decisions. 

This page current as of
15 October 2021
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