We have introduced webchat on our website to help you quickly find general information about the Scheme through an online ‘live chat’ platform. You can find webchat on the Contact page. Webchat will be monitored from 8am to 8pm Monday to Friday local time.

Due to a scheduled update, there is a planned systems outage from Saturday 14 December at 11PM Australian Eastern Daylight Time (AEDT) to Sunday 15 December at 4AM AEDT. Both the provider myplace portal and participant myplace portal will be unavailable during this time.