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NDIA is committed to delivering a positive experience to our more than 646,000 participants, their families, carers and the wider disability community. Since late 2023, we have received a larger than average volume of requests from participants asking for a change to their NDIS plan. This has in turn led to a higher than average volume of calls and emails to our National Contact Centre and NDIS partners, as well as a higher than average number of participants seeking in person support. This has caused some delays as we carefully review and action all participant requests. If you need help understanding your plan or how to use your funding flexibly, please visit the supports budgets and your plan webpage. Your early childhood partner or local area coordinator can also help. If you or someone you know requires crisis support, please contact a local GP or mental health crisis team.

This is a summary of the Participant Reference Group’s (PRG) recent meeting. The PRG consists of 23 participant and carer representatives across Australia. The PRG is a key platform to ensure the participant voice is heard and understood by the National Disability Insurance Agency (NDIA). Feedback from meetings is used to inform strategy, policy development, system and service delivery development and review, to support continuous improvement. Chairperson’s welcome Donna Purcell, NDIA Branch Manager, Office of the Participant Advocate, welcomed members to the first meeting for 2024. Donna also welcomed 7 new PRG members to their first meeting. This meeting was...