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Payment for some claims will be delayed due to the ANZAC Day 25 April 2024 public holiday. Claims made on: 24 April 2024 – will be paid from 26 April 2024 25 April 2024 – will be paid from 29 April 2024 Call the National Contact Centre on 1800 800 110 if you need more information.

The NDIA is aware of issues impacting updates to bank account details of some participants with a plan in our new computer system.

This is a summary of the Participant Reference Group’s (PRG) recent meeting. The PRG consists of 23 participant and carer representatives across Australia. The PRG is a key platform to ensure the participant voice is heard and understood by the National Disability Insurance Agency (NDIA). Feedback from meetings is used to inform strategy, policy development, system and service delivery development and review, to support continuous improvement. Chairperson’s welcome Debbie Irvine, Director, Participant First welcomed members to the third meeting for 2024. Donna Purcell, NDIA Branch Manager, Office of the Participant Advocate, introduced Corri McKenzie, NDIA Deputy CEO, Service Design and...

There are 2 upcoming planned outages. Planned outages allow us to update and improve our systems.

This bulletin summarises the Participant Reference Group’s (PRG) recent meeting.

This is a summary of the Participant Reference Group’s (PRG) recent meeting. The PRG consists of 23 participant and carer representatives across Australia. The PRG is a key platform to ensure the participant voice is heard and understood by the National Disability Insurance Agency (NDIA). Feedback from meetings is used to inform strategy, policy development, system and service delivery development and review, to support continuous improvement. Chairperson’s welcome Debbie Irvine, NDIA Director, Participant First, welcomed members to the tenth meeting for 2023. This meeting was a live event held over 2 days in Melbourne, Victoria. Debbie thanked PRG members for...