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The NDIA regularly collects information on participants’ views of their interactions with the Agency. Australian Healthcare Associates (AHA) will collect this information on behalf of the NDIA from September 2020. We will be contacting participants or their nominees by phone or SMS to take part in the survey about their recent NDIS experience during: Access Pre-planning Planning Plan review. The survey will take about 5 minutes to complete. Families and carers of participants will also be asked about their experiences. The NDIA is committed to listening to participants and their families and carers, and will use this feedback to improve...