Search Site

The Participant Service Improvement Plan sets out what we are going to do over the next two years to deliver a Scheme that meets participants’ expectations.

Information on how to make a request for an internal review of a decision if you think it is wrong. Information on what happens next. Information about if you are still not happy after the internal review of the decision. Information about if you have concerns about the decision-making process, further guidance on NDIS planning decisions, how levels are decided and the expectation of levels of funded supports.

About the roles of nominees - plan and correspondence nominees; guardianship information,

The Participant Service Charter and the Participant Service Improvement Plan are an important part of our Corporate Plan and combine new and ongoing projects we’re working on to improve the NDIS for all participants. The Participant Service Guarantee In response to a key recommendation in the 2019 independent review of the NDIS Act (the Tune Review), the Commonwealth government made a commitment to put a Participant Service Guarantee in place. The Participant Service Guarantee sets clear timeframes we must keep to for access decisions plan approvals, plan reassessments nominee changes. This lets participants, families and carers know how long processes...

Information about who needs a plan review, including reviews for children under 7 years.

Covers: what to provide with your child's Access Request Form; diagnosis; evidence of the impact of your child's disability or developmental delay; and submitting evidence.

If your child is younger than 9 with a disability, or you are concerned about their development, you may be able to get help through our early childhood approach.

Information for providing an assessment or quote for home modifications including HM assessment forms and templates, and information about complex HM supports.

This is a brief overview of information about animal-assisted interventions, taken from the Autism CRC report, Interventions for children on the autism spectrum: A synthesis of research evidence (Autism Interventions Evidence Report). There are seven other category overviews available designed to help people learn about different interventions and their research evidence. To understand the information in its full context, we encourage you to access the full report. Why are animal-assisted interventions supposed to support children's development? Animal-assisted interventions involve interactions with animals as the primary means for supporting skill development. These interventions are based on the premise that human-animal interactions...

Information you will need for your plan reassessment meeting and tips for preparing for it.