Participant Service Improvement Plan

On this page:

The Participant Service Improvement Plan sets out what we are going to do over the next two years to deliver a Scheme that meets participants’ expectations.

It explains the practical changes we’re making so that the NDIS works better for everyone; for participants, their families and carers, their providers, the broader community, and for us.

We won’t deliver these improvements all at once, we will gradually make improvements to the Scheme and we’ll tell you when we have made these changes.

Participant Service Improvement Plan

The Participant Service Improvement Plan is current as at 30 June 2020. We’ll update the Plan as we make changes to improve the Scheme. 

Our progress

You can track the changes outlined in the Service Improvement Plan (SIP) below.

This page current as of
22 February 2021