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NDIA is committed to delivering a positive experience to our more than 646,000 participants, their families, carers and the wider disability community. Since late 2023, we have received a larger than average volume of requests from participants asking for a change to their NDIS plan. This has in turn led to a higher than average volume of calls and emails to our National Contact Centre and NDIS partners, as well as a higher than average number of participants seeking in person support. This has caused some delays as we carefully review and action all participant requests. If you need help understanding your plan or how to use your funding flexibly, please visit the supports budgets and your plan webpage. Your early childhood partner or local area coordinator can also help. If you or someone you know requires crisis support, please contact a local GP or mental health crisis team.

The National Disability Insurance Agency (NDIA) met with Disability Representative and Carer Organisations (DRCOs) and Independent Advisory Council (IAC) members as part of the Reforms for Outcomes (RFO) co-design program.

This is a summary of the Participant Reference Group’s (PRG) recent meeting. The PRG consists of 23 participant and carer representatives across Australia. The PRG is a key platform to ensure the participant voice is heard and understood by the National Disability Insurance Agency (NDIA). Feedback from meetings is used to inform strategy, policy development, system and service delivery development and review, to support continuous improvement. Chairperson’s welcome Debbie Irvine, NDIA Director, Participant First, welcomed members to the tenth meeting for 2023. This meeting was a live event held over 2 days in Melbourne, Victoria. Debbie thanked PRG members for...

The Australian Government continues to deliver on its commitment to a better National Disability Insurance Scheme (NDIS) for Australians with a disability.

The latest NDIS (National Disability Insurance Scheme) Quarterly Report shows the Scheme continues to improve outcomes for participants and highlights emerging stabilisation of NDIS cost growth.

The Australian Government is taking action against some unscrupulous providers who are exploiting the National Disability Insurance Scheme (NDIS) by encouraging thousands of participants to spend their NDIS funding too quickly and on non-disability supports. This week, the National Disability Insurance Agency (NDIA) and the NDIS Quality and Safeguards Commission have taken the initiative to write to plan managers and support coordinators who support NDIS participants, reminding them of their obligations. Earlier this month, both the Federal Budget and the NDIA’s Quarterly Report showed that intra plan inflation was a major cause of growth in the Scheme. NDIS Minister Bill Shorten said the letter to plan managers also reflects anonymised data matching between 900 NDIS plan manager ABNs and the ATO, which showed that 343 of those ABNs would have failed a statement of tax record at the time.