The NDIA appreciates the work of the Joint Standing Committee on the NDIS, and welcomes evidence based insights and reviews, which ultimately help the NDIA deliver a better service to participants.
The latest quarterly data for the National Disability Insurance Scheme released today shows that 93 per cent of participants now rate their experience as 'Very Good' or 'Good' – its highest level since the trial phase.
The NDIA today announced a pilot which will use independent health professionals with experience in disability to undertake functional assessments, so that participants are able to access and use appropriate supports through the NDIS.
The NDIS will deliver a better experience to participants thanks to improvements being rolled out from October.
The National Disability Insurance Agency (NDIA) has engaged Serco Citizen Services Pty Ltd (Serco) as its service delivery partner for contact centre services in a two year contract. Serco will be operating the NDIA contact centre services out of locations in Melbourne and regional Victoria.
The Board of the National Disability Insurance Agency (NDIA) today released the Independent Pricing Review Report (IPR) undertaken by McKinsey & Company, giving in principle support to all of the Report's 25 recommendations.