The NDIS pathway experience


Visit the 'Pathway updates' page for regular updates to ensure you are aware of any improvements and information about the pathway work and how it relates to you.

We have released details of a new ‘pathway’ designed to improve the experience and engagement that participants and providers have with the National Disability Insurance Scheme (NDIS).

The new participant pathway is focused on face-to-face engagement for the development of all NDIS plans. This builds on the recent move to increase in person pre-planning conversations across the country. The new pathway will now be progressively piloted and tested over the coming months before being rolled out nationally.

The pilot will begin in December 2017 in parts of Victoria in partnership with Brotherhood of St Laurence and Latrobe Community Health Services - two established Local Area Coordination (LAC) partners with considerable NDIS experience.

The pilot based in the NDIS regions of Victoria East and Victoria North and will focus on the following stages of the new pathway:

  • learning about the NDIS and how it fits in the broader system of supports,
  • understanding current supports and preparing for planning,
  • creating a plan to achieve goals and receiving an approved plan.

Some of the key features that will be initially piloted in parts of Victoria include:

  • Pairing participants with a consistent point of contact based on an individual’s needs – in most cases, this will be a LAC
  • A re-designed plan to make it easier for participants to see how their goals have been recorded and linked to community, other government services and funded supports
  • Face-to-face planning meetings with a LAC, the participant and an NDIA planner to finalise their NDIS plan
  • Participants being able to see a working version of their plan as it is being developed and having the opportunity to ask questions and provide feedback during the planning meeting, to allow for any queries to be discussed and addressed before the plan is finalised.

The pilot will deliver a smoother and more streamlined experience for participants to choose and select providers. Participants will develop higher quality plans with the right supports and be better informed about how to use their supports which will ensure quicker connection for both participants and providers.

The NDIS is also testing features that can be rolled out nationally over the coming months without the need to pilot, bringing more immediate improvements to the participant experience including:

  • A simpler and quicker process to make minor changes to a plan
  • Providing participants with the option to allow their providers to view their plan in the portal so providers can better understand their goals and tailor their services accordingly.

Find out what this means for NDIS participants and people with disability, their families and carers (including information in Easy English) and for providers.

Key documents for the disability sector