My NDIS participant portal

The my NDIS participant portal will be closing 24 August 2022. 

The pilot has given us useful feedback. This will influence the build of the new my NDIS participant portal.  

Pilot portal users will be able to move to the myplace portal (myGov) and/or the my NDIS app while we build the new portal.  

Working with participants to build the my NDIS participant portal

Participants have told us that the myplace participant portal is hard to use. We know it is not very accessible.

We have heard lots of ideas about how to make it better.

We have used those ideas to start building a new portal. It will be the new ‘my NDIS participant portal’. 

The new portal will eventually replace the current myplace portal.

The new portal is part of our promise to improve the experience of participants, families and carers – a commitment under the Participant Service Improvement Plan. 

To make sure the new portal meets the needs of participants, we created a pilot version.

We invited a group of participants, nominees and child representatives to try it. The pilot let participants use an early version of the new portal and provide feedback.  

We received 442 pieces of feedback during the pilot portal. We also had a high survey response rate.

This valuable feedback has shown us how the portal can be better. We will use this feedback to build a new and improved portal that is accessible and user-friendly.  

For enquiries or any more information, email [email protected] 

This page current as of
3 August 2022
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