What if you don’t agree with a decision we have made? 

We’re committed to helping you understand how and why we make decisions. 

If you don’t agree with a decision we’ve made, the first step is to contact us. 

We can explain our decision and answer your questions.

If you still believe the decision we’ve made is wrong you can ask us to review our decision. 

We call this an internal review of a decision. 

You must ask us to review the decision 3 months from the day after you receive our decision in writing.

There are some decisions we can review, and there are other decisions which are not eligible for review.

Our Guidelines, ‘Reviewing our Decisions ’ has information about: 

  • which decisions you can ask for an internal review of 
  • who can ask for an internal review, for different types of decisions
  • what happens during the internal review
  • what you can do if you still don’t agree with our decision after the internal review.

How can you ask for a review of our decision? 

There are a few ways you can ask us to review a decision. You can: 

  • contact us by phone on 1800 800 110 or visit one of our offices
  • complete the Request for a Review of a Decision form and send it to us
  • send us a letter or email and include any evidence to support your request

You can send us an email with any supporting evidence to [email protected]

You can send us a letter with any supporting evidence to:

Chief Executive Officer
National Disability Insurance Agency
GPO Box 700
Canberra ACT 2601

Download the form

How long will it take to complete your request to review a decision?

We aim to complete a review of decision within 90 days from the day we receive your request.

If this isn’t possible, we will contact you to explain why we need more time, and let you know when we’ll make a decision.

What if you are still not happy with the decision after the internal review? 

Once we make the internal review decision, we can’t do another internal review on the same decision.

If you don’t agree with the internal review decision, you can ask the Administrative Appeals Tribunal to review it.  

We call this an external review. 

You can’t ask for an external review until after we make the internal review decision.

For more information about asking for an external review of an NDIS decision, check out the Administrative Appeals Tribunal website .

What if your situation or details have changed? 

If you think this might affect your plan, you should fill out our Change of Situation or Change of Details form.

What if I have concerns about the decision-making process?

If you are not satisfied with the way the NDIA carried out its decision-making, or how the NDIA dealt with you during the review process, you can make a complaint.
 

This page current as of
11 November 2021
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