Completing your Access Request

After three years of successful trials, the National Disability Insurance Scheme (NDIS) is being rolled out nationally in stages from July 2016. A gradual roll out of the scheme will ensure it is successful and sustainable.

Due to the large number of people entering the scheme over the next few years, the National Disability Insurance Agency (NDIA) will be offering to undertake most access requests over the telephone. A family member, advocate or support worker may assist in this process if they are authorised to do so.

Are you currently receiving disability services?

If you are currently receiving disability services that are due to phase into the NDIS, you will be contacted by the NDIA and asked if you would like to make your access request over the phone. This phone call will be made at a time that aligns with the phasing arrangements in your state or territory.

If you wish to proceed with your access request over the phone the NDIA will ask you a series of questions. These will include:

  • Confirmation of your identity and/or a person's authority to act on a your behalf
  • Questions in relation to providing consent to enter the scheme and seek information from third parties
  • Questions to determine if you meet the NDIS access requirements (this may relate to your age, residence, and disability)

Before the call we will send you an introduction letter explaining that we will make contact with you shortly to go through the access request process with you.

If you would prefer not to complete the access request over the phone, you can let us know during the call and we will arrange for you to complete an Access Request Form instead.

If we have not been able to make contact with you over the phone, we will send you a letter with information about how you can make contact with us to progress an access request. In this letter we will include an Access Request Form that you can complete and return to us if you prefer.  

Following your initial access request you may be asked to provide some additional information to help establish your eligibility for the scheme. This may include information about your disability and how it impacts on your daily life. If you are required to provide further information about your disability we will send you a letter and a form to have completed by a health professional.

If you are unsure if you are currently receiving supports and services that will phase into the NDIS you should firstly speak with your service provider or your local state or territory disability provider to find out more information.

What if I am not currently receiving disability services?

If you are a person with disability or a child with developmental delay and you are not currently receiving disability services, you may still be able to access community linking or individualised support once the NDIS becomes available in your area. During the transition years, additional age requirements may apply.

You can use My Access Checker on the website to see if you may be able to access support from the Scheme. If you think you may be able to access supports into the NDIS, then you can contact the NDIA when the NDIS becomes available in your area.

For information about when to make an access request check when the NDIS is going to be available in your area by referring to the Our Sites page.

Following your initial access request you may be asked to provide some additional information to help establish your eligibility for the scheme. This may include information about your disability and how it impacts on your daily life. If you are required to provide further information about your disability we will send you a letter and a form to have completed by a health professional.

Access decisions are required to be made within 21 days of a valid access request being received - this is a legislated timeframe into the NDIS Act. An access request is valid once supporting information is received in relation to a person's age, residence and disability.

How do I provide more information about my disability?

For information about what evidence to include as part of your access request see the following pages:

If you are considering making an access request to become a participant in the NDIS, you may wish to download the following factsheets: