Changes to the NDIS

The Government has announced a number of changes to the NDIS to assist participants and providers during the coronavirus (COVID-19) pandemic:

Price guide and Support Catalogue update

The NDIS Price Guide and Support Catalogue have been updated, effective 30 April. Read more on the Price guides and pricing page.

Changes announced 27 April 2020

  • To ensure continuity in NDIS funded supports and services during the coronavirus (COVID-19) pandemic, we have temporarily broadened the flexible approach for low cost AT items.
  • To support participants living in Supported Independent Living arrangements during the coronavirus (COVID-19) pandemic, we have introduced two new support items for cleaning services and higher intensity support.
  • To better support people with disabilities to apply to the NDIS while maintaining physical distancing during the coronavirus (COVID-19) pandemic, we have made our ARF and Supporting Evidence Form available for download on our website. 

Help for participants and providers to find support workers

We know that participants, their families and NDIS providers may be looking for workers to deliver disability supports, and provide extra cover at the moment. 

For participants, there are a number of online matching platforms that can help you quickly and easily connect to support workers.  Providers may also be looking for workers to deliver critical disability supports, and provide extra cover. 

There is more information for both participants and providers on the page Finding support workers.

Information in other languages

Information about changes to how the NDIS works during the COVID-19 pandemic is available in 12 languages.  

Animations and Auslan videos

We have a series of animations and Auslan videos that explain some of the changes to the NDIS at this time.

Priority home delivery service

The NDIA has worked with supermarket retailers to make sure NDIS participants wanting support to grocery shop, have priority access to home delivery services

This means, as an NDIS participant, from Monday 6 April, you can purchase grocery items online to be delivered to your home.

    NDIS and education

    On 6 May we provided advice and links to more information about the NDIS and education:

    Plan flexibility

    On 15 May we provided updated information about improvements to plan flexibility:

    Early childhood

    On 19 May we provided updated information about the NDIS and early childhood.

    Contacting us

    The NDIS Contact Centre is the best option for contacting us. Call the Contact Centre on 1800 800 110, Monday to Friday 8am to 8pm (local time). Select option 5 for plan enquiries related to COVID-19.

    Disability Information Helpline

    The Disability Information Helpline is for people with disability, their families and carers who need help because of coronavirus (COVID-19).

    The Helpline is free, private and fact-checked.

    You can contact the Helpline in the following ways:
    •    Phone (free call): 1800 643 787
    •    If you are deaf, or have a hearing or speech impairment, you can also call the National Relay Service on 133 677.

    The Helpline is available Monday to Friday 8am to 8pm (AEST) and Saturday and Sunday 9am to 7pm (AEST). It’s not available on national public holidays.

    Find out more on the Department of Social Services website

    This page current as of
    19 May 2020