The information on this page will be updated as the coronavirus (COVID-19) situation evolves.

Information on this page is current as at 14 January 2021.

Queensland update

The Queensland Government is regularly updating their COVID safe plan, in line with public health advice and have information on:

You can phone the NDIS Contact Centre on 1800 800 110 and select option 5 for COVID-19 enquiries.

The NDIS has measures in place so participants can be safely supported during this time. 

Read about temporary COVID-19 supports measures in the Supporting participants during COVID-19 section below.

New South Wales update

The NSW Government is regularly updating advice including:

Participants are encouraged to access our services either online or over the phone. You can phone the NDIS Contact Centre on 1800 800 110 and select option 5 for COVID-19 enquiries.

Read about temporary COVID-19 supports measures in the Supporting participants during COVID-19 section below.

You can read about NDIS offices in NSW and the ACT on the NDIS office operations page.

South Australian update

The South Australian Government website has the latest advice in response to the local impact of the COVID-19 pandemic. 

SA Government websites also have more information on:

Participants are encouraged to access our services either online or over the phone. You can phone the NDIS Contact Centre on 1800 800 110 and select option 5 for COVID-19 enquiries.

The NDIS has measures in place so participants can be safely supported during this time. 

Read about temporary COVID-19 supports measures in the Supporting participants during COVID-19 section below.

You can read about NDIS offices in SA on the NDIS office operations page.

NDIS extends temporary COVID-19 supports

The NDIS has temporary measures in place to support participants and providers to control the spread of coronavirus in Australia.

The NDIA has extended the following support measures due to the continuing risk of COVID-19 in the Australian community:

Prevention and control measures - including PPE

Providers and participants in restricted areas have access to personal protective equipment (PPE), without impacting participant budgets:

  • Participants can recover up to $50 per week to purchase PPE items using their NDIS funds, see below for more information.
  • Certain providers in restricted areas can claim for the cost of PPE for face-to-face daily living supports inclusive dates below:
    • NSW and Victoria – 29 July 2020 to 28 February 2021
    • restricted areas of Queensland – 8 January to 22 January 2021
    • South Australia – 19 November to 23 December 2020
    • a list of restrictions by local government area and the date they are applicable appears in the NDIS Price Guide Addendum.
  • Alternatively, eligible providers can continue claiming for PPE costs through the Price Guide, in agreement with participants.
  • Providers in restricted areas are also able claim the cost of hand sanitiser as part of the $1.70 per hour allowance that also covers the cost of PPE. 
  • Additional funding is available to support participants who are diagnosed with COVID-19 and live in Supported Independent Living (SIL).

Providers who deliver assistance with Daily Life supports can find out more about claiming PPE in our FAQs and the NDIS Price Guide and Support Catalogue.

More information for providers on prevention and control measures is available on the For providers - coronavirus (COVID-19) page.

Providers and participants should discuss the PPE support workers need. Providers cannot claim PPE from a participant's NDIS plan without prior agreement.

Participants purchasing PPE

Participants who receive an average of at least one hour a day of face-to-face daily living supports can access up to $50 per week from their budget for PPE for their use when their support worker is supporting them.

This support is available in:

  • NSW and Victoria – 29 July 2020 to 28 February 2021
  • restricted areas of Queensland – 8 January to 22 January 2021
  • South Australia – 19 November to 23 December 2020.

Plan and self-managed participants can purchase PPE and record and claim their purchases in the usual way. Agency-managed participants can purchase PPE through registered providers.

If you need PPE items like face masks, face shields and gloves, and the use of these items is directly related to your face-to-face daily living supports, you can use your core supports budget to purchase these items. 

Previously only participants who used PPE as a regular part of their support arrangements were able to access PPE through their NDIS funds.

We encourage you to keep an adequate supply of the essential products, but do not stockpile more than you need.

If you need to purchase face coverings or masks for use outside the home, this is still an everyday expense, and you cannot use your NDIS funds to pay for them.

Generally, the ordinary use of hand sanitiser is a personal expense. 

However, if you receive close personal support and find that you are using more hand sanitiser than you would under normal circumstances, you can use your NDIS plan to cover the cost of extra hand sanitiser.

You can use the Low Cost Disability-Related Health Consumables line item in your core supports budget to purchase hand sanitiser, as you would for PPE like gloves and face masks.

Funding the extra cost of hand sanitiser is a temporary change during the COVID-19 (coronavirus) pandemic.

Participants are expected to manage PPE purchases from their existing core supports budget. As part of our initial coronavirus (COVID-19) response we made changes to the myplace portal so all participants, no matter how their plan is managed, can use their core supports budget flexibly to purchase the services and supports they need. 

Find out more:

Supporting participants during COVID-19

The NDIA is encouraging participants to contact the NDIS National Contact Centre on 1800 800 110 and select option 5 if their situation has changed due to coronavirus (COVID-19). 

The NDIA has extended coronavirus supports and temporary measures to ensure participants can continue to access supports during COVID-19. These support measures include:

  • flexible approach to purchasing low cost Assistive Technology items. This allows participants to access low cost AT items, such as smart devices and fitness equipment, in consultation with their existing support providers.
  • Coronavirus-positive participants living in Supported Independent Living arrangements can access cleaning services and higher intensity support. These supports are also available to participants living in SIL who are required to self-isolate or quarantine.
  • If a participant has a support worker attending their home who later tests positive to COVID-19, then the participant will be able to access a one-off deep clean.
  • To better support people with disabilities to apply to the NDIS while maintaining physical distancing during the coronavirus (COVID-19) pandemic, we have made our ARF and Supporting Evidence Form available for download. 

For more information on coronavirus supports, visit the participant FAQs.

The NDIA is working with the Department of Social Services (DSS), Services Australia and NDIS Quality and Safeguards Commission as well as state governments to deliver on our Pandemic Plan in line with the Government’s Emergency Response Plan.

Impact of state restrictions

Your essential disability services, including supports to ensure health and wellbeing, should continue to be provided during all coronavirus (COVID-19) restrictions. 

Your provider should do their best to keep you safe and protect you from the risk of catching coronavirus (COVID-19). They should keep providing the supports you need to maintain your health, safety and wellbeing. 

Because of physical distancing and self-isolation rules, your provider may need to make some changes to the way they support you. If there are any changes to your supports or services, your provider should explain these to you and seek your views about them. They should ask you what supports are important to you and consider this when they make changes. 

If there are any changes to the supports a provider can deliver, it should be done in discussion with participants, their families and other people who need to know.

Your NDIS provider must tell the NDIS Commission if coronavirus (COVID-19) is having a significant impact on the supports and services you receive.

The NDIS Commission has a range of information for participants and providers including important steps that providers should take into account in the delivery of supports and services to people with disability.

Victoria

The Victorian Government has moved to COVIDSafe Summer restrictions, with restrictions reviewed regularly to reflect current public health advice. Details about the COVIDSafe Summer and updates to restrictions is on the Victorian Government website

The NDIA and NDIS Commission have jointly released an open letter to all Victorian participants, their families and carers. The letter provides a range of information to support Victorians during the COVID-19 pandemic. 

Read the open letter to Victorian participants about COVID-19 supports.

    Changes to the NDIS

    The Australian Government has announced a number of changes to the NDIS to assist participants and providers during the coronavirus (COVID-19) pandemic:

    Contacting us

    The NDIS National Contact Centre is the best option for contacting us. Call the Contact Centre on 1800 800 110, Monday to Friday 8am to 8pm (local time). Select option 5 for plan enquiries related to COVID-19.

    Disability Information Helpline

    The Disability Information Helpline is for people with disability, their families and carers who need help because of coronavirus (COVID-19).

    The Helpline is free, private and fact-checked.

    You can contact the Helpline in the following ways:

    • Phone (free call): 1800 643 787
    • If you are deaf, or have a hearing or speech impairment, you can also call the National Relay Service on 133 677.

    The Helpline is available Monday to Friday 8am to 8pm (AEST). It’s not available on national public holidays.

    Find out more on the Department of Social Services website

    This page current as of
    14 January 2021
    Indicates required field
    Was this page useful?*
    Why?
    Why not?