For providers - coronavirus (COVID-19)

The NDIA is here to support providers and share advice about any changes that may affect their business throughout the coronavirus (COVID-19) outbreak.

This includes additional information about support for Supported Independent Living providers, as well as updates to claiming and cancellation policies.

Providers are expected to continue delivering supports to NDIS participants and prioritise supports to meet the immediate needs of participants.

Providers are encouraged to regularly check the Department of Health  for the latest advice, including specific advice for the disability sector .

For specific advice for providers operating in Victoria, including new advice about face masks for disability support workers in hot spot areas, visit Advice for Victoria.

New arrangements in New South Wales and Victoria

To help participants meet current public health guidelines in New South Wales and Victoria, we have introduced new temporary pricing arrangements in the NDIS Price Guide and Support Catalogue 2020-21

These arrangements are in place from 29 July 2020 until 30 September 2020. We will continue to monitor the situation and may implement further measures.

Participant plans won't be automatically adjusted; however, plan user will be monitored.

Providers and participants should discuss and agree on any pricing changes before they are applied.

PPE for disability support workers in NSW and Victoria—including masks

New support items have been introduced so providers can claim for PPE used when delivering face-to-face supports assisting participants with daily living in NSW and Victoria:

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PPE for participants in NSW and Victoria—including masks

Participants in NSW and Victoria can use their Core funds to purchase PPE to use if they receive an average of at least one hour a day face-to-face supports assisting with their daily living:

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Cleaning services in Victoria

If a participant in Victoria has a support worker attending their home who later tests positive, then the participant will also be able to access a one-off professional deep clean through their NDIS funding:

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Supporting participants in Victoria required to self-isolate or quarantine

Participants in Victoria required to quarantine or self-isolate will also be able to access additional Assistance with Daily Living and Short Term Accommodation as needed.

SIL supports in Victoria

Participants living in SIL in Victoria who are required to quarantine or self-isolate are also now eligible to access:

  • a one-off professional deep clean
  • additional Assistance with Daily Living and Short Term Accommodation as needed.

See details in the NDIS Price Guide and Support Catalogue 2020–21.

Advice for providers crossing the border from Victoria

From Wednesday 8 July 2020, New South Wales temporarily shut its border with Victoria to contain the spread of coronavirus (COVID-19). Restrictions on the movement of Victorians into South Australia are also in place.

More information on how to apply for a permit to cross the border to deliver essential services is available on the NSW Government website and the SA Government website .

Providers unable to deliver services due to the border restrictions should contact the NDIS Quality and Safeguards Commission using their Notification of event – COVID-19 (registered provider) form

NDIS Quality and Safeguards Commission notices

The NDIS National Quality and Safeguards Commission  (NQSC) is providing regular advice to registered NDIS providers and has links to Provider Alerts that contain important information for NDIS providers about coronavirus (COVID-19).

Providers are required to notify NQSC of any changes to the scale of their operations. They can do this by completing this form  on the NQSC website or phoning 1800 035 544.

When registering, NDIS providers are required to ensure ‘continuity of support requirements’ and ‘risk management’ modules are in place.

Providers should refer to the NDIS Practice Standards and Quality Indicators to ensure they are prepared.

COVID-19 Health Professionals Disability Advisory Service

This telephone advisory service has been established by the Commonwealth Department of Health to provide specialised advice for health professionals involved in the care of people with disability diagnosed with coronavirus (COVID-19) or experiencing COVID-19 symptoms. 

Some people with disability may become anxious in these situations and require reasonable adjustments to their healthcare to ensure they receive coronavirus (COVID-19) testing or treatment, with minimum distress. Specific support may be required to address communication and management issues, such as behaviours of concern and the reduction of risk to the patient and staff involved in the process.

Calls to the Advisory Service will be answered by health professionals with disability service qualifications and experience working with people with disability.

Health professionals can phone the service on 1800 131 330, seven days a week, between 7.00am and 11.00pm AEST.

Australian Government support for business 

Providers may be eligible to apply for Australian Government support for business in response to COVID-19. For more information, refer to the Department of Treasury website .

Refer to state and territory government websites for their latest response during the pandemic. 

Some local government areas are also offering support to businesses at this time and providers can refer to their local government website .

This page current as of
31 July 2020
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