For providers - coronavirus (COVID-19)

The information on this page will be updated as the COVID-19 situation evolves. 

The NDIA is here to support providers and share advice about any changes that may affect their business during the COVID-19 pandemic.

Providers are encouraged to regularly check the Department of Health  for the latest advice, including specific advice for the disability sector .

The NDIS National Quality and Safeguards Commission also provides regular advice and alerts for registered NDIS providers about COVID-19.

The NDIS Pricing Arrangements and Price Limits and the COVID Addendum include information about temporary measures in response to COVID-19 to help providers continue to support participants.

COVID-19 vaccine payment for disability support workers in NSW

On 7 September 2021 , the Minister for the NDIS announced a new temporary support to help eligible NSW registered providers manage the costs associated with mandatory employee vaccination.

Eligible providers can bill the NDIA directly $100 per worker per vaccination dose, for vaccinations delivered between 23 August and 31 December 2021.

To be eligible, providers must deliver supports in one of Sydney’s local government areas of concern in the following registration groups:

  • 0104 High Intensity Daily Personal Activities
  • 0107 Daily Personal Activities
  • 0115 Assistance with Daily Life Tasks in a Group or Shared Living Arrangement
  • 0125 Participation in Community, Social and Civic Activities.

This support is a contribution towards:

  • Additional costs of supporting workers to receive a vaccination offsite, if they have no leave entitlements and would ordinarily be rostered to support an NDIS participant.
  •  Additional costs associated with replacement staff where the replacement is necessary because of the vaccination of a support worker.

Eligible providers can claim the temporary support by directly invoicing the NDIA, using the myplace provider portal. This will not impact funding from any participant’s plan. 

Check the COVID Addendum for all COVID-19 support claiming conditions, including dates and locations. COVID-19 payments and billing has more information about claiming for this support.

All provider claims are subject to the NDIS financial obligations and NDIA payment assurance processes.

The NDIA will monitor the need for this support and may extend this to other local government areas, states or territories.

Support for providers enabling COVID-19 vaccination for participants

Since May this year, supported independent living providers have been eligible to directly claim up to $150 to cover costs of supporting NDIS participants to receive the vaccine.

To ensure more NDIS participants are supported to receive a COVID-19 vaccine, on 1 September 2021 we extended this payment to support coordinators and providers who deliver supports in these registration groups:

  • High Intensity Daily Personal Activities
  • Assistance in Coordinating or Managing Life Stages, Transitions and Supports 
  • Daily Personal Activities
  • Participation in Community, Social and Civic Activities
  • Assistance with Daily Life Tasks in a Group or Shared Living Arrangement – effective 26 May 2021.

The $150 is an all-inclusive price that allows eligible providers to organise the best approach for participants being vaccinated offsite. This may include organising:

  • administration to arrange vaccination appointments including seeking participant consent 
  • transport both ways in a COVID-safe manner
  • appropriate staff to accompany participants to and from the appointments including remaining with them during the waiting time after the vaccination.

Providers can also claim the actual costs of delivering this support from participant plans, such as transport and support workers, in agreement with the participant.

Eligible providers can claim by invoicing the NDIA, once the participant receives all required doses to become fully vaccinated against COVID-19. The payment is not claimed from the participant’s NDIS funds.

We may ask providers to supply evidence that the vaccination took place. Please keep records of vaccination dates, location etc.

The NDIA will continue to monitor current arrangements and advise any future changes.

COVID-19 payments and billing has more information about claiming for this support.

For more information on informed consent, visit COVID-19 vaccination – information for disability service providers on consent .

NSW participant contingent care panel 

As part of our ongoing COVID-19 response, a participant contingent care panel has been established to help providers continue to deliver essential services to participants in residential settings directly impacted by COVID-19. 

The panel may be able to offer SIL providers in NSW management support, service delivery advice and, if available, additional workforce.

Panel members Achieve Australia, Aruma, Life Without Barriers and Northcott have made their COVID-19 resources and templates available to NDIS providers:

Providers can contact [email protected] for further advice.

COVID-19 loading payment for eligible NSW providers

On 17 August 2021, the Minister for the NDIS announced new financial support for certain NSW providers.

The NDIA made a 10% loading payment to registered providers who: 

  • deliver Assistance with Daily Life supports to NDIA and plan-managed participants living in local government areas with mandatory worker testing
  • are registered to deliver supports in one of the following registration groups:
    • 0107 Daily Personal Activities
    • 0104 High Intensity Daily Personal Activities
    • 0115 Assistance with Daily Life Tasks in a Group or Shared Living Arrangement.

We know that registered providers play a vital role in ensuring that participants can continue to access critical supports during the pandemic. 

The loading payment was made to assist with managing the impact of worker shortages and mandatory testing in certain local government areas of NSW, ensuring continuity of support for NDIS participants.

The NDIA notified eligible providers by email. Participant budgets were not impacted by this payment.

The NDIA will continue to monitor the need for this support.

Day program providers in Greater Sydney

As announced by the NSW Government , disability day programs located in Greater Sydney and regioanal NSW should cease all group-based activities.

The only exception is if non-attendance at a day program would result in a risk of harm to the person with disability or others.

Please check the Health NSW website for the most up-to-date information on COVID-19 rules for disability providers and support workers.

Providers are expected to contact participants and discuss temporary arrangements, including moving programs online, if possible.

Generally, providers can claim cancellation fees if the participant has agreed to the cancellation terms in the service agreement or program of support.

Visit the Payments and billing page for information about cancellations.

Workforce response service

The NDIA has contracted the Recruitment, Consulting and Staffing Association (RCSA) to provide a workforce concierge service to link NDIS service providers to temporary staffing agencies (RCSA members). 

The concierge service is available to NDIS service providers who have exhausted their normal workforce supply options.

To use this service, NDIS service providers can contact the RCSA Workforce Response team by email or phone:

This service is available nationally until 15 October 2021.

Visit the Connecting with and helping participants page for more information about the service.

PPE for support workers - available nationally from 28 June

This support is currently available nationally from 28 June 2021.

Support worker PPE can be claimed from participant plans, with the participant’s agreement.

To be eligible to claim for PPE in the areas and dates outlined in the NDIS COVID Addendum, providers must be delivering assistance with daily life in one of these 3 registration groups:

  • 0104 High Intensity Daily Personal Activities
  • 0107 Daily Personal Activities
  • 0115 Assistance with Daily Life Tasks in a Group or Shared Living Arrangement.

The PPE price limit is up to $27 per participant, per worker, per day.

Providers can only claim for costs that were actually incurred and must have the agreement of the participant.

Direct claiming for support worker PPE – available in NSW from 26 June

Eligible providers can claim the cost of PPE directly from the NDIA in the following states and territories:

  • New South Wales, from 26 June 2021
  •  Victoria, from 28 May 2021 to 30 June 2021.

Visit the COVID-19 payments and billing page to learn how to make a direct claim.

The NDIA continuously monitors the need for these supports. Providers have up to 1 month to bill the NDIA for costs incurred once this support is removed.

Meal preparation and delivery – temporary flexibility

From 10 September 2021 registered NDIS providers of meal preparation and delivery can temporarily claim for this service without an approved quote if:

  • the participant would normally use their Core funding to pay a support worker to help with meal preparation or shopping, and:
  • the participant lives in an area with ‘stay at home’ public health orders in place.

Please check the COVID Addendum for:

  • claiming conditions for COVID-19 temporary support measures
  • eligible locations by state/territory or local government area
  • the dates that these temporary supports are claimable.

The need for this temporary support measure will be reviewed on 1 December 2021.

The cost of food is not covered by the NDIS. Visit the COVID-19 payments and billing page to learn more about claiming this support.

COVID-19 support measures for supported independent living (SIL) providers

The following SIL supports are available nationally until further notice.

Support for providers helping NDIS participants in SIL to access the COVID-19 vaccination

The NDIA has added a new temporary support to help NDIS participants in supported independent living (SIL) to access the COVID-19 vaccination. This support is effective from 26 May 2021.

SIL providers can claim up to $150 for each NDIS participant in SIL to attend an offsite location to receive their series of COVID-19 vaccinations.

The $150 pays for the SIL provider’s administration costs to arrange the offsite COVID-19 vaccination.

SIL providers can also claim the actual costs of delivering this support from participant plans, such as transport and support workers.

SIL providers can claim the $150 by invoicing the NDIA. The $150 is not claimed from the participant’s NDIS funds.

The $150 is an all-inclusive price that allows providers to organise the best approach for participants being vaccinated offsite. This may include organising the following:

  • administration to arrange vaccination appointments including seeking participant consent 
  • transport both ways in a COVID-safe manner
  • appropriate staff to accompany participants to and from the appointments including remaining with them during the waiting time after the vaccination.

SIL providers can claim this one-off support once the NDIS participant in SIL receives all required doses to become fully vaccinated against COVID-19, unless for reasons outside of the SIL provider’s control the participant can’t receive all required doses.

SIL providers who have taken a participant to a first COVID-19 vaccination appointment before 26 May 2021 can access this support if they facilitate subsequent COVID-19 vaccination appointments to ensure the NDIS SIL participant is fully vaccinated during the time this support is available. 

We may ask providers to supply evidence that the vaccination took place. Please keep records of vaccination dates, location etc.

The NDIA will continue to monitor current arrangements and advise any future changes.

COVID-19 payments and billing has more information about claiming for this support.

For more information on informed consent, visit COVID-19 vaccination – information for disability service providers on consent .

Cleaning service and higher intensity support

Two support items are available for SIL providers who support participants with additional needs because they:

  • have been diagnosed with COVID-19 or are an identified COVID-19 close contact and are required to self-isolate or quarantine
  • are in isolation or quarantine while waiting for the results of a COVID-19 test or because of measures taken by government or medial authorities in response to the COVID-19 pandemic.

The 2 support items are:

  • up to $300 for one-off cleaning services 
  • up to $1200 per participant, per day for additional supports for SIL participants required to self-isolate

These supports can be claimed in addition to the usual SIL claim for a participant living in a SIL arrangement.

From 17 August 2021, providers can claim COVID-19 SIL Additional Supports per participant, per day for each eligible participant.

Details are included in the Coronavirus (COVID-19) Response section of the NDIS Pricing Arrangements and Price Limits and the COVID Addendum.

Clinical first response service

The clinical first response service is for providers of supported independent living (SIL) to respond to critical COVID-19 incidents and is available Australia-wide until 31 December 2021.

This service may include emergency intervention, clinical support and infection control in the case of a positive COVID-19 diagnosis or outbreak in residential disability accommodation.

Service continuity is the provider’s responsibility. Providers must notify the NDIS National Quality and Safeguards Commission if they become aware of significant impacts on service or support continuity.

For critical incidents, this service can be arranged via the NDIA, on request from SIL providers. To access this service email [email protected].

Provider obligations

Providers are expected to continue delivering supports to NDIS participants and prioritise supports to meet the immediate needs of participants.

The NDIS National Quality and Safeguards Commission (NDIS Commission) is providing regular advice to registered NDIS providers and has links to Provider Alerts that contain important information for NDIS providers about coronavirus (COVID-19).

Providers are required to notify the NDIS Commission:

  • if a support worker or NDIS participant is confirmed to have COVID-19
  • if there are changes to the scale of their operations 
  • any other changes related to COVID-19.

Providers can do this by completing their Notification of event – COVID-19 (registered provider)  form on the NDIS Commission's website or phoning 1800 035 544

Providers should refer to the NDIS Practice Standards and Quality Indicators to ensure they are prepared.

State and territory advice for the disability sector

New South Wales

The NSW Government is regularly updating advice including:

The NDIS Commission has issued Provider Alerts for New South Wales .

Victoria

Details and updates to restrictions are on the Victorian Government  website. The Victorian Government is regularly updating advice including:

The NDIS Commission has issued Provider Alerts for Victoria .

Queensland

The Queensland Government has regular updates in line with public health advice including:

The NDIS Commission has issued Provider Alerts for Queensland

South Australia

The South Australian Government COVID-19 response website   has the latest information. 

SA Government websites also have more information on:

The NDIS Commission has issued Provider Alerts for South Australia .

Western Australia

The Western Australian Government is regularly updating its public health advice:

The NDIS Commission has issued Provider Alerts for Western Australia

Tasmania

The Tasmanian Government is regularly updating its advice including:

The NDIS Commission has issued Provider Alerts for Tasmania

Australian Capital Territory

The ACT Government is regularly updating its advice including:

The NDIS Commission has issued Provider Alerts for NSW/ACT

Northern Territory

The NT Government is regularly updating its advice including:

The NDIS Commission has issued Provider Alerts for the NT .

This page current as of
14 September 2021
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