For providers - coronavirus (COVID-19)

The information on this page will be updated as the coronavirus (COVID-19) situation evolves. 

Information on this page is current as at 17 September 2020.

The NDIA is here to support providers and share advice about any changes that may affect their business throughout the coronavirus (COVID-19) outbreak.

Providers are encouraged to regularly check the Department of Health  for the latest advice, including specific advice for the disability sector .

The NDIS National Quality and Safeguards Commission also provides regular advice and alerts for registered NDIS providers about COVID-19. Find out more about provider obligations during COVID-19.

An updated NDIS Price Guide and Support Catalogue 2020–21 has been released to help providers continue to support participants and meet current public health guidelines.

All recently announced temporary arrangements are now included in the updated Price Guide: 

  • personal protective equipment (PPE) for workers and participants 
  • cleaning services 
  • supporting participants required to self-isolate or quarantine
  • extending eligibility of additional Supported Independent Living (SIL) supports for participants living in SIL in New South Wales, Victoria and restricted areas of Queensland who are required to quarantine or self-isolate.

We will continue to monitor the situation and may implement further measures.

Victorian Worker Mobility Reduction Payment

The Victorian and Commonwealth Governments have announced a $15 million Worker Mobility Reduction Payment initiative to enable disability residential service providers to limit worker mobility in disability residential settings, where possible. 

The initiative will support providers to reduce movement of support workers between sites. 

The funding is in place so that where providers need to reconfigure shifts, they can recognise the impact on affected workers.

The NDIA will support registered Supported Independent Living (SIL) and Short Term Accommodation (STA) providers and the Victorian Government will support residential services providers that have not yet transferred fully to the NDIS. 

The payments will:

  • facilitate compliance with Victorian public health orders (as applicable)
  • support any additional costs of administration, recruitment of additional support workers, roster management and payments for any of its support workers due to such limitations being in place over the period in respect of which the payments apply. 

The NDIA will email eligible providers inviting them to opt in. The email will outline the terms of the initiative. 

If you haven’t received an email from the NDIA and you believe you qualify for this initiative, please email provider.support@ndis.gov.au and include:

  • your organisation’s legal business name 
  • your organisation’s ABN.

This initiative is in place from 1 September 2020 until 31 December 2020.

For more information, download Guiding Principles on the Worker Mobility Reduction Payment initiative (DOCX 52KB).

The Victorian Government has requirements for disability service providers to minimise movement across worksites. Information about these requirements is available from the Victorian Department of Health and Human Services .

Arrangements in New South Wales, Victoria and restricted areas of Queensland

On 21 August the NDIS announced temporary changes to allow certain providers in NSW and Victoria to claim the costs of personal protective equipment (PPE) from the NDIA directly.

On 22 August the temporary PPE changes were extended to certain providers working in restricted areas of Queensland .

With evidence of community transmission of coronavirus, and in line with current health advice, the changes apply to providers who use PPE to deliver essential daily life services to participants.

The changes allow providers to claim $1.70 per hour to cover the cost of PPE for support delivered in the following Assistance with Daily Life supports:

  • 0104 High Intensity Daily Personal Activities
  • 0107 Daily Personal Activities
  • 0115 Assistance with Daily Life Tasks in a Group or Shared Living Arrangement.

Providers in NSW and Victoria are able to directly invoice the NDIA for PPE costs they have incurred for delivering essential daily living supports from 29 July to 30 September.

Providers in restricted areas of Queensland are able to directly invoice the NDIA for PPE costs they have incurred for delivering essential daily living supports from 22 August to 30 September.

Alternatively, providers can claim for PPE costs through the Price Guide, in agreement with participants.

The Business Victoria website now has a supplier directory to help Victorian providers source PPE and medical equipment locally.

The Australian Government is also working to streamline arrangements for providers to access PPE through the National Medical Stockpile where they are no longer able to access PPE through their usual means. 

If a participant has a support worker attending their home who later tests positive, then the participant will also be able to access a one-off professional deep clean through their NDIS funding.

See details in the Coronavirus (COVID-19) Response section of the NDIS Price Guide 2020-21.

COVID-19 initiatives available for SIL providers

Available nationally to 30 September 2020

  • Two support items are available for participants living in SIL arrangements and have additional needs because the participant has been diagnosed with COVID-19. The two support items are cleaning services and additional supports.

Available in New South Wales and Victoria from 29 July to 30 September 2020 and in restricted areas of Queensland from 22 August to 30 September 2020

  • Two support items are available for participants living in SIL arrangements and have additional needs because the participant:
    • has been diagnosed with COVID-19
    • is required to self-isolate or quarantine
    • is in isolation or quarantine while waiting for the results of a COVID-19 test or because of measures taken by government or medial authorities in response to the COVID-19 pandemic.
  • The two support items are cleaning services and additional supports.

See details in the Coronavirus (COVID-19) Response section of the NDIS Price Guide2020-21.

Support for SIL providers in Victoria

As part of NDIA’s ongoing coronavirus (COVID-19) response, the Minister for the NDIS has announced additional temporary measures to support providers and participants living in residential settings in Victoria. 

These temporary measures include:

  • having a panel of experienced disability providers offering additional workforce support, infection prevention and control training, and isolation accommodation for providers of residential supports to access as needed 
  • appointing Aspen Medical to provide clinical first response for any identified outbreak to ensure that infection control procedures, personal protective equipment (PPE) and nursing support is immediately in place for residents and workers if needed.

Arrangements will be in place for three months but may be extended if required. We will continue to monitor the situation and will respond to any emerging issues as they arise.

We will continue to get in touch with providers delivering residential supports to participants in Victoria. If you have any questions, please email provider.support@ndis.gov.au.

Advice for providers crossing the border from Victoria

From Wednesday 8 July 2020, New South Wales temporarily shut its border with Victoria to contain the spread of coronavirus (COVID-19). Restrictions on the movement of Victorians into South Australia are also in place.

More information on how to apply for a permit to cross the border to deliver essential services is available on the NSW Government website and the SA Government website .

Providers unable to deliver services due to the border restrictions should contact the NDIS Quality and Safeguards Commission using their Notification of event – COVID-19 (registered provider) form

This page current as of
17 September 2020
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