For providers - coronavirus (COVID-19)

The NDIA is here to support providers and share advice about any changes that may affect their business during the COVID-19 pandemic.

Providers are encouraged to regularly check the Department of Health for the latest advice, including specific advice for the disability sector .

The NDIS National Quality and Safeguards Commission also provides regular advice and alerts for registered NDIS providers about COVID-19.

Please refer to the NDIS Pricing Arrangements and Price Limits and the COVID Addendum for information about temporary measures, including eligibility conditions, dates and locations.

The NDIA monitor the need of all temporary COVID-19 supports and regularly updates the COVID Addendum to assist participants and providers.

All provider claims are subject to the NDIS financial obligations and NDIA payment assurance processes.

Provider obligations

Providers are expected to continue delivering supports to NDIS participants and prioritise supports to meet the immediate needs of participants.

The NDIS National Quality and Safeguards Commission (NDIS Commission) is providing regular advice to registered NDIS providers and has links to Provider Alerts that contain important information for NDIS providers about coronavirus (COVID-19).

Providers are required to notify the NDIS Commission:

  • if a support worker or NDIS participant is confirmed to have COVID-19
  • if there are changes to the scale of their operations
  • any other changes related to COVID-19.

Providers can do this by completing their Notification of event – COVID-19 (registered provider) form on the NDIS Commission's website or phoning 1800 035 544

Providers should refer to the NDIS Practice Standards and Quality Indicators to ensure they are prepared.

Meal preparation and delivery – temporary flexibility

From 12 January 2022 to 28 February 2022, registered providers of meal preparation and delivery can temporarily claim for this service without an approved quote if the participant would normally use their Core funding to pay a support worker to help with meal preparation or shopping.

Please check the COVID Addendum for:

  • claiming conditions for COVID-19 temporary support measures
  • eligible locations by state/territory or local government area
  • the dates that these temporary supports are claimable.

This arrangement is a temporary measure. We will continue to monitor public health orders and will review the need for this measure on an ongoing basis.

The cost of food is not covered by the NDIS. Visit the COVID-19 payments and billing page to learn more about claiming this support.

COVID-19 support measures for supported independent living (SIL) providers

The following supports are available nationally to support SIL providers.

Support for providers helping NDIS participants in SIL to access the COVID-19 vaccination

Temporary payments are available to SIL providers for each participant they support to get their COVID-19 vaccination.

These payments include:

  • $150 for each participant a provider supports to get their first and second COVID-19 vaccination. Providers must claim this payment by 31 March 2022.
  • $75 for each participant a provider supports to get their COVID-19 booster vaccine. Providers must claim this payment by 30 June 2022. 

In-reach vaccination service for residential accommodation settings

The Department of Health has a COVID-19 vaccination booster program for people with disability and support workers in residential accommodation settings.

Providers do not need to wait for an in-reach service if other vaccination services are available.

Providers that received in-reach visit for COVID-19 vaccination:

  • A Commonwealth vaccination provider will contact your site by phone to organise an in-reach visit for the booster dose.
  • The visit will be scheduled after 5 months have passed since the second dose of their primary course of COVID-19 vaccination.
  • Start planning and organising consent using the Disability residential accommodation checklist

Enquiries can be sent to [email protected]

Providers that did not originally receive in-reach visit, but want one for the COVID-19 vaccine booster:

More information is on the Department of Health website .

Cleaning service and higher intensity support

Two support items are available for SIL providers who support participants with additional needs because the participant is required to self-isolate or quarantine. 

The two support items are:

  • up to $300 for one-off cleaning services 
  • up to $1200 per participant, per day for additional supports for SIL participants required to self-isolate or quarantine

SIL providers can claim for these support items if a participant is required to isolate or quarantine under federal or state/territory government COVID-19 policies. 

From 7 February 2022, providers can directly claim for these supports from the NDIA using the bulk payment request template.

Instructions about claiming will be emailed directly to SIL providers.

Providers can claim for this support prior to 7 February 2022 using the temporary SIL line items outlined in the COVID Addendum. 

These supports can be claimed in addition to the usual SIL claim for a participant living in a SIL arrangement.

Clinical first response service

The clinical first response service is for SIL providers to respond to critical COVID-19 incidents and is available Australia-wide until 30 June 2022.

This service may include emergency intervention, clinical support and infection control in the case of a positive COVID-19 diagnosis or outbreak in residential disability accommodation.

Service continuity is the provider’s responsibility. Providers must notify the NDIS National Quality and Safeguards Commission if they become aware of significant impacts on service or support continuity.

For critical incidents, this service can be arranged via the NDIA, on request from SIL providers.

To access this service email [email protected].

COVID-19 rapid antigen test 

Between 23 December 2021 and 31 January 2022, eligible SIL providers can claim up to $12.50 for a rapid antigen test (RAT) when a support worker is required to undergo COVID-19 testing to deliver supports, based on state or territory public health recommendations or requirements.

The temporary RAT supports can only be claimed if a provider would be unable to deliver a support to a participant without the RAT.

A support worker may be required to undergo a RAT over several days.

Providers can claim up to $12.50 for each test directly from the NDIS, provided it meets the eligibility criteria.

To claim the RAT support, providers must:

  • purchase and provide the test to workers between 23 December 2021 and 31 January 2022 
  • be registered in the group 0115 – Assistance with Daily Life Tasks in a Group or Shared Living Arrangement
  • be delivering a support in the Assistance in Shared Living Arrangements - Supported Independent Living support section of the Assistance with Daily Life support category. 

Providers of Short Term Accommodation and Assistance (including the provision of respite care), Residential Care and Individualised Living Options are not eligible to claim for RATs under these arrangements at this time.

Providers cannot claim for this support if there is an opportunity to roster other workers to deliver supports. 

From 18 January 2022, providers can begin to directly claim for the RAT supports using the bulk payment request template in the myplace provider portal.

RAT support payments can be included with other NDIS payment requests lodged using the bulk payment request template.

Providers need to include some specific information in the bulk payment request template to claim for the RAT supports. 

More detail about information needed for the bulk payment requests is on the payments and billing page.

We may ask providers to supply evidence that the RAT took place.

Longer term support arrangements are being considered, consistent with health orders and advice from the Australian Health Protection Principal Committee (AHPPC).

Direct claiming for deep clean of a participant’s home 

If you have a support worker attend a participant’s home who later tests positive to COVID-19, you should organise a one-off professional deep clean of the participant’s home. 

From 7 February 2022, providers can claim up to $300 per deep clean directly from the NDIA. Any deep cleans that happen before 7 February 2022, can be paid for from the participant’s plan.

Participant contingent care support services

As part of our ongoing COVID-19 response, the NDIA is transitioning to a national single model for workforce support.

This will allow disability service providers, across all states and territories that may be experiencing workforce disruptions to maintain and/or recover their services.  

Support services include:  

  • triage and assessment to prioritise workforce issues and potential response options
  • peer support, coaching and mentoring assistance to help resolve issues
  • where available, additional workforce support on the ground.

Some previously established participant contingent care arrangements have been extended to help supported independent living (SIL) providers continue to deliver essential services to participants in residential settings directly impacted by COVID-19 during the transition.  

The panel member in NSW is Life Without Barriers. ACT panel members are Life Without Barriers and Focus ACT.

The Victorian panel member is GenU. Aspen Medical can work with providers located anywhere in Australia. 

Panel members may be able to offer SIL providers management support, service delivery advice and, if available, additional workforce.

Panel members have also made their COVID-19 resources and templates available to NDIS providers:

Providers can contact [email protected] for further advice.

Support for providers enabling COVID-19 vaccination for participants

Temporary payments are available to eligible providers for each participant they support to get their COVID-19 vaccination. These payments include:

  • $150 for each participant a provider supports to get their first and second COVID-19 vaccination. Providers must claim this payment by 31 March 2022.
  • $75 for each participant a provider supports to get their COVID-19 booster vaccine. Providers must claim this payment by 30 June 2022. 

To be eligible to claim the participant vaccination enablement payments, support coordinators, psychosocial recovery coaches, plan managers and providers must be registered in one of the following registrations groups:

0115 Assistance with Daily Life Tasks in a Group or Shared Living Arrangement 

  • 0104 High Intensity Daily Personal Activities 
  • 0106 Assistance in Coordinating or Managing Life Stages, Transitions and Supports
  • 0107 Daily Personal Activities 
  • 0125 Participation in Community, Social and Civic Activities
  • 0127 Management of Funding for Supports in Participants’ Plans
  • 0133 Specialised Supported Employment
  • 0136 Group and Centre Based Activities.
     

The payments allow eligible providers to organise the best approach for participants being vaccinated offsite. This may include organising:

  • administration to arrange vaccination appointments including seeking participant consent  
  • transport both ways in a COVID-safe manner
  • appropriate staff to accompany participants to and from the appointments including remaining with them during the waiting time after the vaccination.

Providers can also claim the actual costs of delivering this support from participant plans, such as transport and support workers, in agreement with the participant.

Eligible providers can only claim these payments after the participant has received the primary course of COVID-19 vaccination or booster at an offsite location.

The payment is not claimed from the participant’s NDIS funds. 

This payment is not available to providers who have used in-reach vaccination services. 

Eligible providers can claim the $150 and $75 directly from the NDIA through a bulk payment request in the myplace provider portal.

COVID-19 payments and billing has more information about claiming for this support.

For more information on informed consent, visit COVID-19 vaccination – information for disability service providers on consent .

PPE for support workers

The NDIA has applied a temporary increase in some NDIS price limits in recognition of the costs of support worker PPE to providers in the delivery of supports.

Between 1 January and 30 June 2022:

  • price limits for community participation supports and supports with activities of daily living, other than group core supports and supported independent living (SIL), will increase by 0.25%
  • price limits for group core supports and SIL will increase by 0.4%.

We are incorporating PPE costs into the Disability Support Workers Cost Model for the identified supports, which is used to set NDIS price limits. 

We have provided a higher increase for group core supports and SIL supports to account for the greater need for PPE when delivering these supports. 

The increased price limits are a temporary measure. We continuously monitor public health orders and the need for this support.

We will make a decision on ongoing pricing arrangements for PPE costs as part of the Annual Pricing Review 2021–22.

Providers have until 31 January 2022 to claim reimbursement from the NDIA for the cost of PPE incurred up to 31 December 2021 under the direct billing arrangement.

Learn more about when to update service bookings due to pricing changes.

COVID-19 loading payment for eligible NSW providers

The NDIA made a 10% loading payment to registered providers who: 

  • deliver Assistance with Daily Life supports to NDIA and plan-managed participants living in NSW local government areas with mandatory worker testing
  • are registered to deliver supports in one of the following registration groups:
    • 0107 Daily Personal Activities
    • 0104 High Intensity Daily Personal Activities
    • 0115 Assistance with Daily Life Tasks in a Group or Shared Living Arrangement.

We know that registered providers play a vital role in ensuring that participants can continue to access critical supports during the pandemic. 

The loading payment was made to assist with managing the impact of worker shortages and mandatory testing in certain local government areas of NSW, ensuring continuity of support for NDIS participants.

The NDIA notified eligible providers by email. Participant budgets were not impacted by this payment.

COVID-19 vaccine payment for disability support workers

Eligible providers can claim $100 per worker per vaccination dose, for COVID-19 vaccinations administered between: 

  • 23 August and 13 October 2021 in NSW local government areas of concern
  • 1 October and 25 November 2021 in Victoria
  • 13 October and 24 December 2021 in the NT
  • 14 October and 29 November 2021 in NSW
  • 20 October to 13 December in the ACT
  • 20 October and 31 December 2021 in WA
  • 5 November and 31 December 2021 in Tas
  • 8 November and 31 December 2021 in SA
  • 10 November and 15 December 2021 in Qld.

Providers have until 31 January 2022 to submit a payment request once this support is removed.

To be eligible, providers must deliver supports in one of the following registration groups:

  • 0104 High Intensity Daily Personal Activities
  • 0107 Daily Personal Activities
  • 0115 Assistance with Daily Life Tasks in a Group or Shared Living Arrangement
  • 0125 Participation in Community, Social and Civic Activities.

This support is a contribution towards:

  • additional costs of supporting workers to receive a vaccination offsite, if they have no leave entitlements and would ordinarily be rostered to support an NDIS participant.
  • additional costs associated with replacement staff where the replacement is necessary because of the vaccination of a support worker.

This will not impact funding from any participant's plan.

COVID-19 payments and billing has more information about claiming for this support.

State and territory advice for the disability sector

Please visit your state or territory government website for current advice about COVID-19.

New South Wales

The NDIS Commission has issued Provider Alerts for New South Wales .

Victoria

The NDIS Commission has issued Provider Alerts for Victoria .

Queensland

The NDIS Commission has issued Provider Alerts for Queensland

South Australia

The NDIS Commission has issued Provider Alerts for South Australia .

Western Australia

The NDIS Commission has issued Provider Alerts for Western Australia

Tasmania

The NDIS Commission has issued Provider Alerts for Tasmania

Australian Capital Territory

The NDIS Commission has issued Provider Alerts for NSW/ACT

Northern Territory

The NDIS Commission has issued Provider Alerts for the NT .

This page current as of
21 January 2022
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