For providers - coronavirus (COVID-19)

The information on this page will be updated as the coronavirus (COVID-19) situation evolves. 

Information on this page is current as at 19 November 2020.

The NDIA is here to support providers and share advice about any changes that may affect their business throughout the coronavirus (COVID-19) outbreak.

Providers are encouraged to regularly check the Department of Health  for the latest advice, including specific advice for the disability sector .

The NDIS National Quality and Safeguards Commission also provides regular advice and alerts for registered NDIS providers about COVID-19. Find out more about provider obligations during COVID-19.

The NDIS Price Guide and Support Catalogue 2020–21 includes information to help providers continue to support participants and meet current public health guidelines. 

Temporary arrangements to support providers include:

  • personal protective equipment (PPE) for certain workers and participants extended in some areas
  • one-off deep cleaning for support worker related COVID-19 diagnosis
  • ongoing increased access to support coordination
  • Supported Independent Living (SIL) supports for participants who are required to quarantine or self-isolate

We will continue to monitor the situation and may implement further measures.

PPE arrangements in restricted areas

Temporary personal protective equipment (PPE) supports are available in:

  • NSW and Victoria from 29 July 2020 to 28 February 2021

  • South Australia from 19 November to 30 November 2020.

The temporary PPE measures in restricted areas of Queensland ended on 25 September 2020.

Stay updated with the latest advice from your state or territory’s public health unit to ensure you and your workers are complying with local guidance about when to use PPE when supporting people with disability.

Providers can directly claim the costs of PPE from the NDIA if they use PPE to deliver essential Assistance with Daily Life services to participants in one of three support categories:

  • 0104 High Intensity Daily Personal Activities
  • 0107 Daily Personal Activities
  • 0115 Assistance with Daily Life Tasks in a Group or Shared Living Arrangement

Providers can claim up to $1.70 per hour of support delivered, per participant, up to 24 hours per day.

Alternatively, providers can continue to claim up to $50 per worker per participant per day, for supports delivered in person through the Price Guide, in agreement with participants.

See details in the Coronavirus (COVID-19) Response section of the NDIS Price Guide 2020-21. A list of restrictions by area/state and the date they are applicable appears in the NDIS Price Guide Addendum.

All provider claims are subject to the NDIA payment assurance process.

The Department of Industry, Science, Energy and Resources has developed a guide to assist organisations when purchasing PPE for COVID-19 .

The Business Victoria website now has a supplier directory to help Victorian providers source PPE and medical equipment locally.

If you are unable to access PPE supplies through your usual means, you can email the National Medical Stockpile at

National workforce supply service

NDIS service providers concerned about workforce supply due to COVID-19 can now access a workforce concierge service.

The NDIA has engaged a peak body and membership association for staffing agencies, Recruitment, Consulting and Staffing Association (RCSA), to provide access to its members for surge workforce placements.

The service will be available until Wednesday 9 December 2020 and includes out-of-business hours support for crisis response. 

Learn how to access the new workforce supply service Finding support workers.

Victorian Worker Mobility Reduction Payment

The Victorian and Commonwealth Governments have announced a $15 million Worker Mobility Reduction Payment initiative to enable disability residential service providers to limit worker mobility in disability residential settings, where possible. 

The initiative will support providers to reduce movement of support workers between sites. 

The funding is in place so that where providers need to reconfigure shifts, they can recognise the impact on affected workers.

The NDIA will support registered Supported Independent Living (SIL) and Short Term Accommodation (STA) providers and the Victorian Government will support residential services providers that have not yet transferred fully to the NDIS. 

The payments will:

  • facilitate compliance with Victorian public health orders (as applicable)
  • support any additional costs of administration, recruitment of additional support workers, roster management and payments for any of its support workers due to such limitations being in place over the period in respect of which the payments apply. 

The NDIA will email eligible providers inviting them to opt in. The email will outline the terms of the initiative. 

If you haven’t received an email from the NDIA and you believe you qualify for this initiative, please email and include:

  • your organisation’s legal business name 
  • your organisation’s ABN.

This initiative is in place from 1 September 2020 until 31 December 2020.

For more information, download Guiding Principles on the Worker Mobility Reduction Payment initiative (DOCX 52KB).

The Victorian Government has requirements for disability service providers to minimise movement across worksites. Information about these requirements is available from the Victorian Department of Health and Human Services .

COVID-19 initiatives available for SIL providers

Two support items – cleaning services and additional supports – are available for participants living in SIL arrangements who have additional needs because the participant:

  • has been diagnosed with COVID-19
  • is required to self-isolate or quarantine
  • is in isolation or quarantine while waiting for the results of a COVID-19 test or because of measures taken by government or medial authorities in response to the COVID-19 pandemic. 

On 2 October 2020 it was announced that these supports are now available nationally until 28 February 2021.

Details are included in the Coronavirus (COVID-19) Response section of an updated version of the NDIS Price Guide2020-21.

Support for SIL providers in Victoria

As part of NDIA’s ongoing coronavirus (COVID-19) response, the Minister for the NDIS has announced additional temporary measures to support providers and participants living in residential settings in Victoria. 

These temporary measures include:

  • having a panel of experienced disability providers offering additional workforce support, infection prevention and control training, and isolation accommodation for providers of residential supports to access as needed 
  • appointing Aspen Medical to provide clinical first response for any identified outbreak to ensure that infection control procedures, personal protective equipment (PPE) and nursing support is immediately in place for residents and workers if needed.

Arrangements will be in place until February 2021 but may be extended if required. We will continue to monitor the situation and will respond to any emerging issues as they arise.

We will continue to get in touch with providers delivering residential supports to participants in Victoria. If you have any questions, please email

Advice for providers crossing state borders

Workers may require permits to cross state borders. Please check the latest requirements for your area, as these are changing regularly.

Providers unable to deliver services due to border restrictions should contact the NDIS Quality and Safeguards Commission using their Notification of event – COVID-19 (registered provider) form

This page current as of
19 November 2020
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