For providers - coronavirus (COVID-19)

The information on this page will be updated as the COVID-19 situation evolves. 

The NDIA is here to support providers and share advice about any changes that may affect their business during the COVID-19 pandemic.

Providers are encouraged to regularly check the Department of Health  for the latest advice, including specific advice for the disability sector .

The NDIS National Quality and Safeguards Commission also provides regular advice and alerts for registered NDIS providers about COVID-19.

The NDIS Pricing Arrangements and Price Limits and the COVID Addendum include information about temporary measures in response to COVID-19 to help providers continue to support participants.

Day program providers in Greater Sydney

As announced by the NSW Government , disability day programs located in the Greater Sydney region will cease all group-based activities from AEST 6:00 pm 27 July until 10 August 2021.

The only exception is if non-attendance at a day program would result in a risk of harm to the person with disability or others.

Additional advice will be provided by the NSW Government before 10 August 2021 if there is a need to extend these arrangements.

While day programs are suspended, providers are expected to continue delivering supports to NDIS participants and prioritise supports to meet the immediate needs of participants.

Providers are expected to contact participants and discuss temporary arrangements, including moving programs online, if possible.

Generally, providers can claim cancellation fees if the participant has agreed to the cancellation terms in the service agreement or program of support.

Visit the Payments and billing page for information about cancellations.

Workforce response service

The NDIA has contracted the Recruitment, Consulting and Staffing Association (RCSA) to provide a workforce concierge service to link NDIS service providers to temporary staffing agencies (RCSA members). 

The concierge service is available to NDIS service providers who have exhausted their normal workforce supply options.

To use this service, NDIS service providers can contact the RCSA Workforce Response team by email or phone:

This service is available nationally until 15 October 2021.

Visit the Connecting with and helping participants page for more information about the service.

PPE for support workers - available nationally from 28 June

This support is currently available nationally from 28 June 2021.

Support worker PPE can be claimed from participant plans, with the participant’s agreement.

To be eligible to claim for PPE in the areas and dates outlined in the NDIS COVID Addendum, providers must be delivering assistance with daily life in one of these 3 registration groups:

  • 0104 High Intensity Daily Personal Activities
  • 0107 Daily Personal Activities
  • 0115 Assistance with Daily Life Tasks in a Group or Shared Living Arrangement.

The PPE price limit is up to $27 per participant, per worker, per day.

Providers can only claim for costs that were actually incurred and must have the agreement of the participant.

Direct claiming for support worker PPE – available in NSW from 26 June

Eligible providers can claim the cost of PPE directly from the NDIA in the following states and territories:

  • New South Wales, from 26 June 2021
  •  Victoria, from 28 May 2021 to 30 June 2021.

Visit the COVID-19 payments and billing page to learn how to make a direct claim.

The NDIA continuously monitors the need for these supports. Providers have up to 1 month to bill the NDIA for costs incurred once this support is removed.

COVID-19 support measures for supported independent living (SIL) providers

The following SIL supports are available nationally until further notice.

Support for providers helping NDIS participants in SIL to access the COVID-19 vaccination

The NDIA has added a new temporary support to help NDIS participants in supported independent living (SIL) to access the COVID-19 vaccination. This support is effective from 26 May 2021.

SIL providers can claim up to $150 for each NDIS participant in SIL to attend an offsite location to receive their series of COVID-19 vaccinations.

The $150 pays for the SIL provider’s administration costs to arrange the offsite COVID-19 vaccination.

SIL providers can also claim the actual costs of delivering this support from participant plans, such as transport and support workers.

SIL providers can claim the $150 by invoicing the NDIA. The $150 is not claimed from the participant’s NDIS funds.

The $150 is an all-inclusive price that allows providers to organise the best approach for participants being vaccinated offsite. This may include organising the following:

  • administration to arrange vaccination appointments including seeking participant consent 
  • transport both ways in a COVID-safe manner
  • appropriate staff to accompany participants to and from the appointments including remaining with them during the waiting time after the vaccination.

SIL providers can claim this one-off support once the NDIS participant in SIL receives all required doses to become fully vaccinated against COVID-19, unless for reasons outside of the SIL provider’s control the participant can’t receive all required doses.

SIL providers who have taken a participant to a first COVID-19 vaccination appointment before 26 May 2021 can access this support if they facilitate subsequent COVID-19 vaccination appointments to ensure the NDIS SIL participant is fully vaccinated during the time this support is available. 

We may ask providers to supply evidence that the vaccination took place. Please keep records of vaccination dates, location etc.

The NDIA will continue to monitor current arrangements and advise any future changes.

COVID-19 payments and billing has more information about claiming for this support.

For more information on informed consent, visit COVID-19 vaccination – information for disability service providers on consent .

Cleaning service and higher intensity support

Two support items – cleaning services and additional supports – are available for participants living in SIL arrangements who have additional needs because the participant:

  • has been diagnosed with COVID-19
  • is required to self-isolate or quarantine
  • is in isolation or quarantine while waiting for the results of a COVID-19 test or because of measures taken by government or medial authorities in response to the COVID-19 pandemic. 

Details are included in the Coronavirus (COVID-19) Response section of the NDIS Pricing Arrangements and Price Limits and the COVID Addendum.

Clinical first response service

The clinical first response service is for providers of supported independent living (SIL) to respond to critical COVID-19 incidents and is available Australia-wide until 31 December 2021.

This service may include emergency intervention, clinical support and infection control in the case of a positive COVID-19 diagnosis or outbreak in residential disability accommodation.

Service continuity is the provider’s responsibility. Providers must notify the NDIS National Quality and Safeguards Commission if they become aware of significant impacts on service or support continuity.

For critical incidents, this service can be arranged via the NDIA, on request from SIL providers. To access this service email [email protected].

Provider obligations

Providers are expected to continue delivering supports to NDIS participants and prioritise supports to meet the immediate needs of participants.

The NDIS National Quality and Safeguards Commission (NDIS Commission) is providing regular advice to registered NDIS providers and has links to Provider Alerts that contain important information for NDIS providers about coronavirus (COVID-19).

Providers are required to notify the NDIS Commission:

  • if a support worker or NDIS participant is confirmed to have COVID-19
  • if there are changes to the scale of their operations 
  • any other changes related to COVID-19.

Providers can do this by completing their Notification of event – COVID-19 (registered provider)  form on the NDIS Commission's website or phoning 1800 035 544

Providers should refer to the NDIS Practice Standards and Quality Indicators to ensure they are prepared.

State and territory advice for the disability sector

New South Wales

The NSW Government is regularly updating advice including:

The NDIS Commission has issued Provider Alerts for New South Wales .


Details and updates to restrictions are on the Victorian Government  website. The Victorian Government is regularly updating advice including:

The NDIS Commission has issued Provider Alerts for Victoria .


The Queensland Government has regular updates in line with public health advice including:

The NDIS Commission has issued Provider Alerts for Queensland

South Australia

The South Australian Government COVID-19 response website   has the latest information. 

SA Government websites also have more information on:

The NDIS Commission has issued Provider Alerts for South Australia .

Western Australia

The Western Australian Government is regularly updating its public health advice:

The NDIS Commission has issued Provider Alerts for Western Australia


The Tasmanian Government is regularly updating its advice including:

The NDIS Commission has issued Provider Alerts for Tasmania

Australian Capital Territory

The ACT Government is regularly updating its advice including:

The NDIS Commission has issued Provider Alerts for NSW/ACT

Northern Territory

The NT Government is regularly updating its advice including:

The NDIS Commission has issued Provider Alerts for the NT .

This page current as of
29 July 2021
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