If you or your provider contracts COVID-19, they are required to notify the NDIS Quality and Safeguards Commission in the first instance.
If a provider is unable to provide you supports they must report this to the Commission.
You can also phone the NDIS Contact Centre on 1800 800 110 and select option 5 if your situation has changed due to COVID-19.
This includes if you are running out of funds in your plan. All calls received relating to COVID-19 are prioritised.
If you contract COVID-19, your state or territory health system is the first contact point.
The NDIA will work closely with the health system.
Participants impacted by COVID-19 will be prioritised to ensure you continue to receive your disability-related supports, including any additional supports or funding you need.
Anyone who needs support for their daily living activities will have core supports budget in their plan and they can use these flexibly to access those supports.
Most participants have sufficient funds in their core support budget.
If you have any questions about how your funding or supports will be impacted if your contract COVID-19, please contact the NDIS on 1800 800 110 to talk through your individual needs.
If you are funded for supported independent living (SIL) and are required to isolate or quarantine under federal or state/territory government COVID-19 policies your SIL provider can claim additional costs to manage your care and support.
This support covers:
- $300 for a one-off professional deep clean of your SIL residence
- additional support of $1,200 a day. This is on top of the cost of your usual SIL supports and includes increased costs for staffing, equipment, laundering and more.
Providers may be able to charge more if you live in a remote location.
From 7 February 2022, providers can directly claim for these supports from the NDIA. Funding for these supports will not come from your plan.
For more information contact us by phone 1800 800 110 and select option 5.