For participants - coronavirus (COVID-19)

What is the NDIS doing to help participants?

Changes announced 12 June 2020

In keeping with national health advice, businesses and the community are beginning to ease restrictions and some temporary measures introduced by the NDIA in response to COVID-19 will also begin to return to normal.

Following a review of temporary measures to support participants and disability providers during the pandemic, the following will apply from 1 July 2020: 

  • removal of the temporary 10 per cent price loading on certain core and capacity building supports
  • the definition of short term cancellations reverts back to two business days. Providers will still be able to claim 100 per cent of the agreed support price for a cancellation at short notice, as introduced as part of the Annual Price Review
  • the Medium Term Accommodation (MTA) period will return to the original policy of 90 days (rolled back from 180 days).

Changes announced 27 April 2020

Changes announced 21 March 2020

  • NDIS plans to be extended by up to 24 months, ensuring continuity of support and increasing capacity of NDIA staff to focus on urgent and required changes to plans.
  • Face-to-face planning shifted to telephone meetings where possible
  • Action plan to ensure NDIS participants and their families continue to receive the essential disability supports they need.
  • Proactive outreach to high-risk participants and sharing of data with states and territories to ensure continuity of supports.
  • Financial assistance to providers to support retention of workers including advance payments, 10 per cent COVID-19 loading on some supports and changes to cancellation policies. 

The NDIA is working with the Department of Social Services (DSS), Services Australia and NDIS Quality and Safeguards Commission (NQSC) as well as health agencies to deliver on our Pandemic Plan in line with the Government’s Emergency Response Plan.

What can I do to prepare?

You should think about essential supports you need and consider the services you can't live without. 

Talk to your service providers and health professionals to develop a plan to ensure your own personal health and safety over the coming months.

Coronavirus (COVID-19) planning resource for people with disability

Collaborating 4 Inclusion have worked with the Australian Government Department of Health to develop a planning guide which helps people with disability to get the facts about coronavirus (COVID-19) and make a plan for how they will manage the impact of this situation. 

It is important Australians with disability can make a coronavirus (COVID-19) plan that is tailored to their capabilities and support needs. 

Visit the Collaborating 4 Inclusion website for further information. 

    This page current as of
    5 August 2020
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