The myplace provider portal is for registered providers to view and manage their services with a participant, including:
- making payment requests for services provided to participants
- managing and viewing details of agreements with participants
- viewing registration details
- instant messaging with participants.
All registered providers need to have a Provider Digital Access (PRODA) account linked to myplace. Once a PRODA account is created, providers can login to myplace using their PRODA username and password.
For more information and support with PRODA, refer to the:
myplace provider portal step-by-step guides
For help using the myplace provider portal, please refer to our step-by-step guides.
How to register for a myplace account (for all new providers)
- myplace registration for new providers step-by-step guide (PDF 5.5MB)
- myplace registration for new providers step-by-step guide (DOCX 5.9MB).
How to manage your NDIS registration, bookings and payments (step-by-step guides)
- Part 1 - Using the myplace provider portal (PDF 2.4MB)
- Part 1 - Using the myplace provider portal (DOCX 4.9MB)
- Part 2 - Maintaining your information (PDF 2.6MB)
- Part 2 - Maintaining your information (DOCX 3.2MB)
- Part 3 - Managing your correspondence (PDF 812KB)
- Part 3 - Managing your correspondence (DOCX 1.2MB)
- Part 4 - Administering your services (PDF 8.5MB)
- Part 4 - Administering your services (DOCX 7.8MB).
- Complete version - Using the myplace provider portal step-by-step guide (PDF 12MB)
- Complete version - Using the myplace provider portal step-by-step guide (DOC 13.3MB)
System messages and error codes
- Provider portal system messages and error codes self-help guide (PDF 1MB)
- Provider portal system messages and error codes self-help guide (DOCX 206KB).
How to submit Bulk Payment Requests
- Bulk Payment Request step-by-step guide (PDF 1.1MB)
- Bulk Payment Request step-by-step guide (DOCX 1.5MB).
Assigning myplace access for other staff in my organisation
Providers nominate a Primary Contact who is responsible for approving myplace access requests for other users within their organisation.
We recommend nominating a Primary Contact before setting up myplace access or registering with the NDIS.
All myplace users need to have their own PRODA account and any additional users requiring myplace access need to be authenticated in PRODA.
If you are the Primary Contact within your organisation, you will receive a request to approve the additional user’s access once their PRODA account is authenticated and linked to myplace.
When you have approved the request, the additional user will be able to access myplace.
Change system access levels for staff in my organisation
Different levels of access are not available in myplace. All users with access to myplace are able to add and update information.