Advice for Victoria
With changing circumstances, we have released information for NDIS participants in Victoria including advice on the proactive outreach to participants living in high density public housing, NDIA office operations and advice for participants in restricted post codes.
Help for participants and providers to find support workers
We know that participants, their families and NDIS providers may be looking for workers to deliver disability supports, and provide extra cover at the moment.
For participants, there are a number of online matching platforms that can help you quickly and easily connect to support workers. Providers may also be looking for workers to deliver critical disability supports, and provide extra cover.
There is more information for both participants and providers on the page Finding support workers.
Information in other languages
Information about changes to how the NDIS works during the COVID-19 pandemic is available in 12 languages.
Animations and Auslan videos
We have a series of animations and Auslan videos that explain some of the changes to the NDIS at this time.
Priority home delivery service
The NDIA has worked with supermarket retailers to make sure NDIS participants wanting support to grocery shop, have priority access to home delivery services.
This means, as an NDIS participant, from Monday 6 April, you can purchase grocery items online to be delivered to your home.
NDIS and education
On 6 May we provided advice and links to more information about the NDIS and education:
On 15 May we provided updated information about improvements to plan flexibility:
On 19 May we provided updated information about the NDIS and early childhood.
Contact information and important links
Where can I find more information about the response to coronavirus (COVID-19)?
The NDIS Contact Centre is the best option for contacting us. Call the Contact Centre on 1800 800 110, Monday to Friday 8am to 8pm (local time). Select option 5 for plan enquiries related to COVID-19.
Disability Information Helpline
The Disability Information Helpline is for people with disability, their families and carers who need help because of coronavirus (COVID-19).
The Helpline is free, private and fact-checked.
You can contact the Helpline in the following ways:
• Phone (free call): 1800 643 787
• If you are deaf, or have a hearing or speech impairment, you can also call the National Relay Service on 133 677.
The Helpline is available Monday to Friday 8am to 8pm (AEST). It’s not available on national public holidays.
Find out more on the Department of Social Services website .
Coronavirus (COVID-19) information in accessible formats
We have recently published Easy Read information in English and a selection of languages, and frequently asked questions with the latest information about our response to the coronavirus (COVID-19).