Assistive technologies (AT) are physical supports that help participants:

  • do something more easily or safely 
  • do something they otherwise cannot do because of their disability. 

All NDIS supports must meet the reasonable and necessary criteria.

We can’t fund AT items that are more appropriately funded by other government services. 

For more detailed information on how we define and fund AT please refer to our Assistive Technology Operational Guideline .

From 1 December 2020 providers in all states and territories must register through the NDIS Quality and Safeguards Commission .

All providers, including registered and unregistered providers, must comply with the NDIS Code of Conduct .

Pricing and payments for AT providers

You should work closely with the participant to understand their needs and how you will be paid for supports and services.

Self-managed participants pay providers directly for their AT supports and services.

If you are working with participants with NDIA-managed or plan-managed funding, the NDIS Pricing Arrangements and Price Limits outlines the support items you should use for both service bookings and payment requests.

More information on how participants can use their AT funding is in the AT Operational Guideline .

The Assistive Technology, Home Modifications and Consumables Code Guide

The Assistive Technology, Home Modifications and Consumables Code Guide (Code Guide) lists the most commonly used supports. It is not a comprehensive list of all AT supports that may be provided as reasonable and necessary under the NDIS. 

The Code Guide helps providers claim payments using a 'best-fit' approach and assists participants with consistent terminology for AT comparison.

The following Code Guide is in effect from 1 July 2021:

If a participant’s plan includes a relevant support item number for the AT being supplied, providers must claim payment using the relevant support item number.

If a participant’s plan does not include a specific support item number, providers should refer to the Code Guide for the code that best fits the provided supports.

For plans that are NDIA-managed please email the NDIA or call the NDIS Contact Centre if you are having difficulty creating a service booking, or claiming for available support items, repairs or maintenance costs.

Previous versions of the Assistive Technology, Home Modifications and Consumables Code Guide can be found on the Pricing arrangements archive page.

Low cost AT during COVID-19

The NDIA has made some temporary changes to ensure supports can continue to be delivered to participants during the coronavirus (COVID-19) pandemic.  

Learn more about our flexible approach to low cost assistive technology for support continuity during coronavirus (COVID-19).

Completing an AT assessment

The NDIA will always include funding in a participant’s Capacity Building budget for AT advice or assessment where they have an AT need. 

The NDIA needs sufficient evidence to decide which AT supports are reasonable and necessary to include in a participant’s plan.

To approve and add AT into a participant’s plan, the NDIA follows different processes depending on whether the AT is low, mid or high cost. 

See the AT Operational Guideline for information on the evidence required to approve, replace and add AT to a participant’s plan.

Identifying AT risk levels

The NDIA funds assistive technology based on both the cost and the risk of the item. This means we need different information depending on the cost and risk.

The NDIA uses the Assistive technology product risk table to guide efficient funding decisions and ensure safe and appropriate AT is being supplied. 

The product risk level may not relate to cost of the AT. Some low cost AT can pose significant risks if not selected or installed correctly.

See the AT Operational Guideline for more information on identifying AT risk levels.

AT assessment templates

For some AT (particularly high cost AT) the NDIA requires evidence to make a decision on whether the proposed AT is a reasonable and necessary support. You can find more details on evidence and advice in the AT Operational Guideline

Below are some templates to help assessors and participants provide information to help the NDIA determine the appropriate supports to include in a participant’s plan.

Using these templates ensures the NDIA has the information required for planning and approval and helps avoids delays.

The consent clause ensures the participant has given the NDIA permission to discuss the assessment and/or quotes with the provider(s) concerned directly.

For participants

This page current as of
1 July 2021
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