Completing an assistive technology (AT) assessment

Where a participant needs AT, it is important that there is sufficient evidence to enable the NDIA to decide which AT supports are reasonable and necessary to include in the plan.

A participant’s plan can include funding under the 'Improved Daily Living Skills' budget (under Capacity Building) to enable an AT assessment to occur. Simple and low cost AT will not require significant assessment, but more complex AT, particularly where a participant is seeking it for the first time, will probably need a detailed AT assessment.

Ideally this evidence should be gathered before the planning meeting. Without sufficient evidence, the actual AT supports may not be included in the participant's plan, but the plan would include funding for the needed AT assessment.

Where the AT or home modification (HM) support has been included in the plan in the Capital Support budget, funding is also likely to be included in the Capacity Building budget to assist a participant with advice/help to select, trial and source the right AT solution for their needs. This may also include training in the use of AT.

Below are some templates to help assessors and participants provide the information the NDIA requires to determine the appropriate supports to include in participants’ plans. 

The use of these templates are strongly encouraged to ensure NDIA delegates have the necessary information for planning and approval. Delays may occur where information is provided in other ways or formats.

Identifying AT complexity levels

The NDIA has set four levels to describe AT complexity to help you identify the level of assistance a participant may need. The complexity level may not relate to cost of the AT. Some low cost AT can pose significant risks if not selected or installed correctly. Participants should always seek reliable independent professional advice before sourcing or using high complexity AT, even if you have used a similar product before.

Sometimes an item of AT may move up a level or two because of the risks the participant has associated with their disability or the environment where they need to use the AT.

The Guide to Suitability in the Provider Toolkit  provides details of the criteria that would qualify a provider for the different AT assessments.

The AT complexity table provides some guidance on what the level of assistance a participant may require depending on the complexity of their AT needs. 

You should self-assess whether you are suitably competent to provide the level of assistance which is required by the participant.

Pricing and payments for AT providers

The NDIS Price Guide outlines the appropriate support items you should be claiming payments against. 

You should work closely with the participant to understand their needs and how you will be paid for supports and services you have provided.

Information to support Providers is available in the Provider Toolkit (external) including the NDIS Terms of Business for Registered Support Providers.

The Assistive Technology and Consumables Code Guide

The Assistive Technology and Consumables Code Guide has been updated, effective 1 July 2019. It lists the most commonly used supports to assist providers to claim payments using a 'best-fit' approach, and to assist participants with consistent terminology for AT comparison. Listing in this guide does not mean that an item would be considered reasonable and necessary for a particular individual under the NDIS, nor is it a comprehensive list of what may be considered.

Where possible, providers should use the code in the participant’s NDIS plan to claim payment for assistive technology (AT) supports. If a participant’s NDIS plan does not include a specific code, then you should refer to the new guide for the code that best fits the provided support(s).
Changes detailed in the new Guide include:

  • renaming ‘Daily Adaptive Equipment’ funding used by some participants to purchase low risk /low cost AT to ‘Low Cost AT’, and
  • issuing a list of AT items for decommissioning along with the most appropriate replacement item to be used in future plans.

Providers are encouraged to familiarise themselves with the new Guide ahead of 1 July 2019. Please direct queries to your local NDIA Provider Engagement team or email

Contact your local NDIS office

Do you have a question, request or urgent issue relating to assistive technology? You can now email your local NDIA office directly. Find your local office.

This page current as of
1 November 2019