Completing an assistive technology (AT) assessment

A participant’s plan can include funding under the 'Improved Daily Living Skills' budget (under Capacity Building) for an AT assessment.

The NDIA needs sufficient evidence to decide which AT supports are reasonable and necessary to include in a participant’s plan.

Simple and low-cost AT will not require significant assessment, and there is guidance about providing evidence where a participant is replacing AT they currently use.

More complex AT, particularly where a participant is seeking it for the first time, may need a detailed AT assessment showing how it is the most appropriate support to include in the participant’s plan.

Sufficient evidence should be gathered before the planning meeting to demonstrate the participant’s need for an AT item, particularly if they haven’t had it before. Without this, the actual AT supports may not be included in the participant's plan, but the plan would include funding for the AT assessment.

NDIA recognises that some mid-cost assistive technology supports are relatively standard, and the evidence required to include them in a plan will be simpler. These AT supports will be itemised within the participant’s plan in the Capital – AT budget.

With appropriate advice from an AT assessor, the items can be directly purchased from the market without submitting further assessments or quotes to the Agency for review. 

Planning staff will discuss when AT assessments and quotes should be provided for review prior to purchasing AT supports.

Participants are encouraged to obtain written assessment advice before proceeding to buy or source AT, which may prove helpful in the case of damaged, faulty or incorrectly prescribed AT needing to be returned under Australian Consumer Law. 

For the latest update on low-cost AT funding and supply of nominated AT supports see our latest news article.

Choosing the right AT supports

If AT or home modification support is included in the plan, funding may also be included to help a participant select, trial and source the right AT solution for their needs.

In some cases, evidence of this advice is required before buying or acquiring the item.

Below are some templates to help assessors and participants provide information to help the NDIA determine the appropriate supports to include in participants’ plans.

Using these templates ensures the NDIA has the information required for planning and approval and helps avoids delays.

The consent clause ensures the participant has given the NDIA permission to discuss the assessment and/or quotes with the provider(s) concerned directly.

Identifying AT complexity levels

The NDIA uses a risk management approach to ensure that risks to the participant and the NDIS are appropriately managed.

In Australia, the Therapeutic Goods Administration and the Australian Competition and Consumer Commission oversee the regulation and safety of products including AT.

The NDIA set four levels to describe AT complexity.

The complexity level may not relate to cost of the AT. Some low-cost AT can pose significant risks if not selected or installed correctly.

The NDIS Practice Standards and Quality Indicators  provides details of the criteria that would qualify a provider for the different AT assessments and give professional advice about different AT.

The AT complexity table provides some guidance on what level of help a participant may need, depending on the complexity of their AT needs.

You should self-assess whether you are suitably competent to provide the level of assistance which is required by the participant.

Pricing and payments for AT providers

You should work closely with the participant to understand their needs and how you will be paid for supports and services you have provided.

Self-managed participants pay providers directly for AT supports and services.

If you are working with participants with NDIA-managed or plan-managed funding, the NDIS Price Guide outlines the appropriate support items you should use for both service bookings and payment requests.

The Assistive Technology, Home Modifications and Consumables Code Guide

The Guide lists the most commonly used supports. This helps providers claim payments using a 'best-fit' approach, and assists participants with consistent terminology for AT comparison.

Listing in this Guide does not mean that an item would be considered reasonable and necessary for a particular individual under the NDIS, nor is it a comprehensive list of what may be considered.

The following guides are in effect from 31 July 2020:

In November 2020, the Assistive Technology, Home Modifications and Consumables Code Guide was updated to include:

  • clarity on 5 higher risk hearing support items that require a written assessment and prescription from a qualified practitioner prior to supply
  • clearer names and descriptions of 111 support items in the following sections:
    • 2.2 – Low cost assistive technology (mostly items <$1,500)
    • 2.3 – Repair codes that use unit prices ($1) for claiming
    • 4.2 – Equipment for eating and drinking
    • 4.3 – Disability-related health equipment and consumables
    • 5.1 – Assistive products for household tasks
    • 5.2 – Assistive products for personal care
    • 5.3 – Communication and information equipment
    • 5.4 – Assistive products for hearing
    • 5.5 – Assistive products for vision
    • 5.6 – Assistance Animals
    • 5.7 – Personal mobility equipment
    • 5.8 – Prosthetics and orthotics
    • 5.9 – Vehicle modifications
    • 5.10 – Assistive equipment for recreation
    • 6.1 – Home modifications
  • Assistive Technology, Home Modifications and Consumables Code Guide (DOCX 255KB) - in effect from 1 December 2020
  • Assistive Technology, Home Modifications and Consumables Code Guide (PDF 1.2MB) - in effect from 1 December 2020

From 1 December 2020 providers in all states and territories must register through the NDIS Quality and Safeguards Commission . The Guide has been updated to reflect this.

All providers, including registered and unregistered providers, must comply with the NDIS Code of Conduct .

If a participant’s plan includes a relevant support item number for the AT being supplied, providers must claim payment using the relevant support item number.

If a participant’s plan does not include a specific support item number, providers should refer to the Guide for the code that best fits the provided supports.

Please email the NDIA or call the NDIS Contact Centre if you are having difficulty creating a service booking, or claiming for available support items, repairs or maintenance costs.

Previous versions of the Assistive Technology, Home Modifications and Consumables Code Guide can be found on the Price guide archive page.

Contact your local NDIS office

Do you have a question, request or urgent issue relating to assistive technology, particularly for a participant?

You can email your local NDIA office directly. Find your local office.

This page current as of
27 November 2020
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