Price guides and pricing

Pricing updates in response to coronavirus (COVID-19)

To help providers to continue to deliver supports to participants through this time, the NDIA has introduced a number of temporary changes, including:

Low cost assistive technology (AT)

To assist participant access to supports and interpreting services which are now being delivered online, a temporary support item has been introduced so that participants can use capacity building funds to claim for low cost AT items to receive their funded supports and services.

This includes items such as fitness equipment and smart devices.

The cost of a smart device should not exceed $750.

A number of requirements need to be met before participants can use NDIS funds to buy low cost AT items including that purchases are in consultation with existing support providers—refer to the Price Guide for details.

This applies from 30 April 2020 until 30 September 2020, with a review before the end of June 2020.

Hospital discharge

From 30 April 2020, two temporary support items were added to support participants leaving hospital to access the assistive technology they need to be safe for 30 days until their short, medium and long term assistive technology and home modification needs can be assessed and an amended plan is in place.

This applies until 30 September 2020, with a review before the end of June 2020.

Supported independent living (SIL)

From 30 April 2020, two support items were temporarily introduced to manage the care and support of participants in supported independent living (SIL) who are diagnosed with coronavirus (COVID-19):

  • Cleaning services—$300 for a one-off professional deep cleaning of a residence of a participant newly diagnosed with coronavirus (COVID-19).
  • Additional supports—$1,200 can be claimed each day in addition to the usual SIL claim, to ensure participants get the support they need. This can be claimed from the date that the infection is confirmed until the participant is no longer infectious.

This applies until 30 September 2020, with a review before the end of June 2020.

Temporary increase in price limits

From 25 March 2020, a 10 per cent temporary increase was applied to the price limits of 402 price controlled items in selected support categories.

These items are identified in the NDIS Support Catalogue with “Includes COVID Loading” in the description of the item. This increase is until 30 September 2020, with a review before the end of June 2020. 


From 25 March 2020, the notice period for a short notice cancellation was also temporarily increased.

Please refer to the Cancellations policy in this document for more information.

This applies until 30 September 2020, with a review before the end of June 2020.

New line items for Support Coordination

From 25 March 2020, the support items for Support Coordination were temporarily duplicated into the Core Support Category – Assistance with Daily Life – so that participants can have greater access to support coordination services if they need them.

For more information, refer to the Price Guide and Support Catalogue and the coronavirus (COVID-19) FAQs for participants and providers.

NDIS Price Guide and Support Catalogue 2019-20 - effective 30 April 2020

How pricing works

The NDIA sets price limits for some supports to ensure they provide value for money for participants.

Changes to prices are updated to respond to market trends and changes in costs and are generally identified through an Annual Price Review. The Annual Price Review is undertaken by the NDIA in the lead up to a new financial year, with any new prices outlined in an updated price guide, effective 1 July each year. 

The Pricing Reference Group helps guide NDIS price regulation activities and decisions.

Refer to the Annual price review page for the latest updates. 

Providers can also read the NDIA's Market position statements and recently released quarterly data on the performance of the NDIS.

Understanding the Price Guide - for participants

Understanding the Price Guide explains the key changes in the 2019-20 Price Guide and Support Catalogue and how they might affect participants, their families and carers.

It’s important for participants to understand all of the prices they might be charged, so they can be confident of receiving value for money from their plan budget.

Other information

Please direct queries to your local NDIA Provider Engagement team or email the NDIA.

This page current as of
30 April 2020