How much do I pay for supports?

Just like you have the flexibility to use any provider that can best help you to reach your goals, as a self-manager you can negotiate the price of your support with your provider. It is good to compare prices of similar supports across different providers to make sure you are getting the best value. Consider the following when deciding on how much to pay for a support:

  • Value-for-money: Is the cost of the support reasonable when you think about the benefit you will get?
  • Quality: Is the quality of the support high and will it help you achieve your goals?
  • Quantity: How much support will you need for the length of your plan?
  • Budget: How much funding do you have available in your NDIS plan and can you afford the amount of support you need within your budget?

Using the NDIS Price Guide

The NDIS Price Guide may be helpful when you are working out what you are willing to pay for a support. This sets the maximum price that providers registered with the NDIS can charge for specific supports. The Price Guide is updated each year on 1 July.

View the NDIS Price Guide

How do I pay for my supports?

There are two options to pay for your supports with your NDIS funding:

  1. Make a Payment Request and then pay your provider:
    Once you receive an account, invoice or timesheet from your provider, make a Payment Request. This can be done online using the myplace portal.
    Money from your NDIS plan budget will be paid into your nominated bank account within 24 to 48 hours. You can then pay your provider.
  2. Pay your provider and then make a Payment Request:
    Once you receive your support, pay your provider using your own money and get a receipt. Make a Payment Request to have the money from your NDIS plan budget paid into your nominated bank account. You will be reimbursed within 24 to 48 hours.

If you can afford it within your self-managed support budgets, you can choose to use some of your NDIS funding to get professional advice and assistance to set up and manage your NDIS plan budget and pay your providers. For times that you can not use the myplace portal there is a payment request form.

Setting up a bank account

If you are self-managing your NDIS funding, you should set up a separate bank account. It will make it easier for you to see what money is coming in and what payments are going out. NDIS funding will only be paid into an account that is managed by the person responsible for self-managing the supports. This will be you as a participant, a NDIS plan nominee or a child representative for a participant under 18 years of age.

How do I make a Payment Request?

Using the online myplace portal is the easiest and quickest way to make a Payment Request. To make a Payment Request log in to your myplace portal and select the Payment Request option.

You can then enter the:

  • start and end date for the support
  • payment amount
  • support category (the self-managed support budget in your NDIS plan that you want to draw funds from).

The Payment Request needs to match the invoice or receipt from your provider, or if you are directly employing staff, your payroll records. It should be made against the support category that matches the type of support you are making a request for. Once you have submitted a Payment Request it will take within 24 to 48 hours to be paid into your bank account.

How to use the myplace portal.

What records do I need to keep?

Any invoices, receipts, pay slips and bank statements need to be kept for five years as evidence that you have responsibly self-managed your support budgets and payment requests.

The NDIA undertake random audits to make sure self-managed funds are being spent and managed properly. You may be asked at any time to provide evidence of a payment that matches a payment request you have made.

It is important to keep your records organised so you can show the NDIA how you have spent your funds.

Records of payments will need to have:

  • the provider’s name
  • their ABN
  • the date of the support
  • a short description of the support provided and how this relates to the support categories and goals in your plan
  • the amount of support provided
  • the price of the support.

Paying providers when there is a gap between plans

Sometimes there is a delay in the approval of a new plan. This can create a ‘gap’ between the old plan and the new plan.

From Wednesday 4 September 2019, the NDIA is making changes to our systems so that all plans (except plans with periodic transport supports) that expired in the past 28 days, or are due to expire in the next seven days, will be extended by 28 days.

This means participants can receive services regardless of a delay in the scheduled plan review process. It also means providers can continue to claim for services while the participant prepares for a plan review.

Read more on the page Reviewing your plan and goals.

This page current as of
5 September 2019