In-kind supports - participants

In-kind explained

Before the NDIS was established, state/territory and Commonwealth governments paid providers to deliver supports to people with disabilities. Some services are still being paid for directly by these governments.

NDIS participants can continue to use these supports. These pre-paid supports are called “in-kind”.

If you are an NDIS participant and currently use in-kind supports, the following information will help you understand:

  1. how in-kind supports work in your NDIS plan now;
  2. how funding arrangements for them are changing; and
  3. how to get ready for these changes.

In-kind now
In-kind services in your NDIS plan

There are many types of pre-paid supports being delivered across Australia. If you receive a pre-paid support, it should be included in your plan if it is reasonable and necessary.

If you are already receiving in-kind supports, then you do not need to pay for them from your NDIS plan. These supports have already been paid for.

You should make sure your current or first plan includes all of your reasonable and necessary supports. Your plan should include your in-kind supports and funding for them.
Your NDIA Planner or Local Area Coordinator can help you make sure your in-kind supports are included in your plan.

You must use your existing provider for in-kind supports

You need to use your existing provider for these supports because they are pre-paid. You can only change your provider for these supports in exceptional circumstances.
You will be able to change provider once the pre-paid arrangements with your current provider finish. You may also choose to continue with your existing provider.

Plan management for in-kind supports

You can manage your NDIS plan but all in-kind supports are managed by the National Disability Insurance Agency (NDIA). It's because your in-kind supports have already been paid for.

In-kind service bookings

The NDIA may set up a service booking to reflect your agreement with your in-kind service provider. This shows your in-kind support in your plan.

The service booking will come out your plan budget. The service booking is set up to avoid in-kind supports being paid for from the rest of your NDIS funding by mistake.

You will still receive all the services in your plan.

Some participant’s plans have in-kind supports included as items in the plan as well as a service booking. If your plan includes an in-kind item, it is only to reflect your agreement with your in-kind service provider.

Access to in-kind services for new NDIS participants

If you find an in-kind service you don’t currently receive, contact the in-kind provider if you wish to use the supports they deliver.

Important changes to in-kind funding arrangements

State/territory and Commonwealth governments will stop pre-paying for these supports in the coming years. Participants will pay for the services they choose using funds in their NDIS plans instead.

This change will give participants more choice and control over their supports.

When in-kind prepaid arrangements finish

This change is happening gradually. Some pre-paid arrangements may change soon and others may take a few more years.

The NDIA will write to you to let you know when any of your pre-paid arrangements are going to change. You can also talk to your provider.

How this change will affect you

When your in-kind supports stop being pre-paid, you will be able to choose and pay for supports directly from the funding in your NDIS plan. This means you can change your provider or continue to use the same provider if you want to.

How to get ready for the change

You should take the following steps to get ready for when your pre-paid arrangements finish.

  1. At your next plan review or when you are getting ready for your first plan, think about all the supports you receive now and make sure you let the NDIA know about these supports.
  2. Think about what supports you may need to achieve your goals in the future. This includes who you want to provide these supports.
  3. Talk to your provider (or new provider) and make sure you have a new Service Agreement ready for when in-kind finishes.

Your NDIA Planner or Local Area Coordinator can help you with all of these steps.

Please contact your Coordinator of Support, Local Area Coordinator or NDIA Planner if you think your planner didn’t consider your in-kind supports when your current plan was developed.

Continuing with your current in-kind provider

You should speak to your provider if you want to continue receiving supports from them.

If you think you don’t have enough funding in your plan, contact your Coordinator of Support, Local Area Coordinator or NDIA Planner.

More information

Please speak with your Coordinator of Support, Local Area Coordinator or NDIA planner if you require more information. If you do not have your Local Area Coordinator or NDIA planner's contact details, call 1800 800 110.

In-kind student transport, personal care in school and NSW home ventilation

There are almost 100 in-kind programs delivered across Australia.

Information is provided below for participants who currently use or wish to use the following in-kind programs:

  1. Student Transport
  2. Personal Care in Schools
  3. Ventilation Services (NSW).

Student transport

Student transport is an in-kind service

States and territories will continue to fund and provide student transport directly. If you are approved by your state/territory to access student transport then you use this service. You do not need to pay cash for this service.

Student transport in participants’ plans

Student transport will be in your plan as an in-kind item.

It will appear as a note in the Plan comments section, with words similar to:

INKIND: School transport is provided through your state or territory government. This in-kind funded item is pre-paid by your state or territory government and represents your approved school transport needs.

Student transport funds

Student transport is an in-kind service. This means there is no cash actually available for you to spend on this service.

Providers for student transport

You can’t change your provider for school transport. The state or territory program you access for student transport will continue to deliver this service.

Personal care in government schools

Personal care in schools is the personal care support students receive at school. The state/territory government pays for it and your school delivers it.

This service does not cover help with school work

The services provided through Personal Care in Schools supports are to help you with personal care only.

The person the school employs to assist you with your personal care can be the same person who helps you with your school work. Your school may arrange for additional support to help with your school work but this support is not part of the Personal Care in Schools program.

Level of support

Your school will determine the actual level of personal care support you receive at school. This will be done in consultation with you (and/or your parent(s)/guardian). School staff member will deliver the support. The person may help with your school work and their help may be shared with other students.

Any Personal Care in Schools in your NDIS plan will be indicative only. Your school will determine the actual arrangements for how support is provided at school and if the support is shared with other students. You do not need to pay for the service out of your plan and you do not need to manage it yourself.

How to access these supports

Your school will assess the level of support required to meet your needs at school, then arrange to provide them. Please contact your school for further information.

Providers for personal care in schools

You cannot use a different provider for personal care your school. The school will continue to deliver this service. If you have any issues with how personal care is being provided at school, talk to the school first.

Ventilation services (NSW)

Some people who depend on a ventilator receive attendant care services through the NSW Home Ventilation Program. If you are receiving these services and you become a participant you will continue to receive attendant care services through this program as part of your reasonable and necessary funded supports.

Level of support

Just like other supports in your NDIS plan, in-kind supports are those supports required to help you to achieve your goals.

The funded supports you require for attendant care are in your NDIS plan.

Providers for ventilation services

You need to continue to use your existing provider for these services. You should speak to your NSW program manager if you wish to change the person who provides these services.

New participants and the NSW Home Ventilation Program

Typically, new participants will not access services through this program. Please contact your LAC or Support Coordinator for further information.

Other supports under the Home Ventilation Program not covered as in-kind

The NDIA is not responsible for mechanical equipment, other respiratory products or maintenance of products provided through the In-kind Home Ventilation Program (Attendant Care). You should speak to your NSW program manager regarding these services.


In-kind FAQs for participants, support coordinators and providers 2017 DOCX (611KB)

In-kind student transport FAQs 2017 PDF (71KB)

In-kind student transport FAQs 2017 DOCX (46KB)

In-kind Personal Care in Government Schools FAQs PDF (164KB)

In-kind Personal Care in Government Schools FAQs DOCX (14KB)

In-kind Home Ventilation Service (Attendant Care) in NSW 2017 PDF (167KB)

In-kind Home Ventilation Service (Attendant Care) in NSW 2017 DOCX (14KB)

This page current as of
10 December 2018