What is a provider?
A provider is an individual or organisation delivering a support or a product to a participant of the NDIS. Organisations or individuals can apply to be a registered NDIS provider with the NDIS Quality and Safeguards Commission (NDIS Commission).
Under the NDIS Quality and Safeguards Commission, registered providers are required to meet the NDIS Practice Standards and adhere to the NDIS Code of Conduct. Further information can be found on the NDIS Commission’s website .
How do you find service providers?
Once you’ve identified the types of services that may help you achieve your goals, it’s time to find out more about the providers in your area and whether they are right for you. Your ECEI Coordinator, LAC or support coordinator can also help you. To find NDIS registered providers you can search the Provider Finder on the myplace portal.
You might want to research providers on the internet, check reviews, get advice from friends or family and speak with different providers either face-to-face or over the phone before you agree to work with them.
Further improvements to the functionality of provider lists are currently in development.
If you are a NDIS participant you can use the Provider Finder in the myplace portal where you are able to search and filter the provider lists.
The provider lists are temporarily unavailable and we are working to have them available as soon as possible.
If you can’t find any service providers in your area
It may take time for new service providers to open in your area, particularly in rural or remote towns. If there are not many service providers where you live, you can also think about other people or businesses in your area that might be able to support you.
If you have difficulty finding service providers, your ECEI Coordinator or LAC will be able to help or your NDIS plan might include a support coordinator to help you to find services that will help you achieve your goals.
How do you choose providers to deliver your services?
You may already have used some service providers before you joined the NDIS and you may choose to work with them again. You may also want to try new providers when you become an NDIS participant.
When considering a service provider, talk to them about your goals and discuss how they can help you work towards them. Here are some questions you may ask:
- Are you an NDIS registered provider?
- How will you help me achieve my goals?
- How much does your service cost?
- Can I choose which staff will work with me?
- Can you provide the service at a time that suits me?
- How can I make a complaint or resolve a payment issue?
Sharing your plan
You do not have to give anyone a copy of your NDIS plan. Sharing your plan is your choice.
You can choose to share parts or all of your plan with your service providers through the myplace portal. In particular you may want to share information about you and your goals, so they know what you want to achieve and how you would like them to assist you.