Preparing for your planning meeting

We will ask questions about how you are going in different areas of your life. This will help us to develop a plan that provides the right support for you.

The information you provide us will also be important for tracking the progress of the NDIS, and will help to improve the Scheme for everyone. If possible, we will also interview a family member, to see how they are going as well.

Examples of things you will be asked about in your first NDIS planning conversation

  • your personal details;
  • your community and mainstream supports;
  • how to manage every day activities;
  • your safety, including equipment, accommodation or help to take care of yourself or your home;
  • the goals you want to achieve;
  • ways to manage your plan; and
  • the support you need to use your NDIS plan.

Next steps

At the end of your planning conversation we'll talk about the next steps, including how your plan will be reviewed and how to start using the funding in your plan.

For participants who will have an LAC to support them to implement their plan:

A Local Area Coordinator (LAC) from an NDIS partner organisation will be in contact with you to discuss your plan, help you access supports and discuss your longer-term goals under the NDIS.

For participants who receive help from a Support Coordinator to implement their plan:

Your plan will include funding for a Support Coordinator to help you implement your plan. Once your plan is approved, this person will contact you to discuss your plan, help you access supports and discuss your longer-term goals under the NDIS.

For participants who are self-managing their NDIS plan:

You will be contacted by the NDIS once your plan is approved and we will talk to you or your nominee about the opportunities and responsibilities of self-managing your plan.

Mobility Allowance

Mobility Allowance provides financial assistance for people with disability, illness or injury aged 16 years or over who cannot use public transport without substantial assistance and need to travel to and from their home for work (including volunteer work), training or job seeking.

Centrelink directly pays the allowance to recipients.

When you become an NDIS participant, your plan will include any supports the NDIS will fund. This includes any reasonable and necessary transport-related funded supports, this means you will no longer be eligible for Centrelink's Mobility Allowance because the NDIS may cover those Mobility Allowance costs in your NDIS plan.

You need to advise Centrelink when your NDIS plan is approved. If you don't tell Centrelink within 14 days you may be over paid.

If you have a Health Care Card, you still get to keep it. Nothing changes there.

For more information on Mobility Allowance, visit the Department of Human Services website

Continence Aids Payment Scheme

The Continence Aids Payment Scheme (CAPS) provides a payment to eligible people to assist with some of the costs of their continence products. 

The Department of Human Services directly pays the payment to eligible customers, or on behalf of eligible customers to an authorised, legal or payment representative or organisation.

When you become an NDIS participant, your plan will include any supports the NDIS will fund. This includes any reasonable and necessary continence-related funded supports, which means you may no longer get the Continence Aids Payment Scheme payment because the NDIS may now cover these continence products costs in your NDIS plan.

For more information on the Continence Aids Payment Scheme, visit the Bladder Bowel website

This page current as of
5 November 2019