Making a service agreement

Making a service agreement:

  • Most of your NDIS supports will be delivered by providers. Providers are people or businesses of your choice.
  • You will normally need to make a written agreement with your provider(s). This is called a Service Agreement.
  • Service Agreements should be simple and set out how and when your supports will be delivered.
  • Service Agreements can be made between you and your provider, or between another person (like a family member or friend) and your provider.
  • Service Agreements are different from your NDIS plan. Your plan lists your NDIS supports, but a Service Agreement is about delivering those supports.
  • When making a Service Agreement, you should take a copy of your NDIS plan. If you like, you can attach the copy of your NDIS plan to your Service Agreement(s). This will help your provider deliver you the right supports in the right way.

Service agreements might include information such as:

  • What supports and services the provider agrees to provide.
  • The cost of those supports and services.
  • How, when and where you would like your supports and services to be provided.
  • How long you need the supports and services to be provided.
  • When and how your service agreement will be reviewed.
  • How any problems or issues that may arise will be handled.
  • Your responsibilities under the service agreement – such as letting your provider know if you can’t make an appointment.
  • The provider’s cancellation policy.
  • Your provider’s responsibilities – such as working with you to deliver your supports and services in the right way.
  • How you or your provider may change or end the service agreement.

Your provider may have their own standard service agreement that you may like to use, or you can create your own.

Make sure you or your nominee read the service agreement carefully before you sign it and keep a copy in a safe place.

This page current as of
25 June 2019